Emmanuel Villalpando
Los Angeles
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
PLS Check Cashers
Los Angeles
10.2016 - Current
- Managed daily operations and staff activities to ensure smooth store functioning.
- Trained and mentored new employees on customer service and cash handling
- Drive exceptional customer service and build customer relationships.
Shift Leader
Pizza Hut/Yum Brands
Santa Monica
06.2014 - 03.2017
- Supervised daily operations and ensured compliance with safety standards.
- Trained and mentored team members on service protocols and food handling.
- Managed inventory levels and coordinated supply orders to maintain stock.
- Implemented training programs to enhance staff efficiency and customer service skills.
Education
Associate of Science - Aerospace Engineering
Santa Monica College
Santa Monica, CA 08.2014 - 06.2016
Skills
- Oversee daily store operations and ensure financial/sales goals are met
- Manage staff, schedules, and performance
- Drive exceptional customer service and build customer relationships
- Handle reports, inventory, and ensure policy compliance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Store Manager
PLS Check Cashers
10.2016 - Current
Associate of Science - Aerospace Engineering
Santa Monica College
08.2014 - 06.2016
Shift Leader
Pizza Hut/Yum Brands
06.2014 - 03.2017