Summary
Overview
Work History
Education
Languages
Skills
Timeline
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EMMANUEL TWENEBOAH

EMMANUEL TWENEBOAH

Edmonton,AB

Summary

Dynamic leader with proven expertise in warehouse supervision at Walmart and exceptional customer service at TESCO LOTUS. Excelled in material handling and fostering team leadership, enhancing operational efficiency and client retention. Skilled in problem-solving and maintaining meticulous records, consistently prioritizing safety and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Warehouse Supervisor

Walmart
Edmonton, AB
11.2024 - 11.2024
  • Operated warehouse material handling equipment correctly to move loads.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Oversaw daily operations and shipping and handling processes.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Supervised shipping and handling operations.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.

CUSTOMER SERVICE

TESCO LOTUS
BANGKOK,THAILAND
03.2012 - 01.2017
  • Increased merchant retention, providing exceptional customer service and consistent communication.
  • Exhibited excellent communications and customer service relations skills.
  • Provided excellent customer service to patients and medical staff.
  • Directed cleaning, restocking, and customer service activities.
  • Delivered exceptional customer service, addressing client inquiries promptly and professionally.
  • Set schedule for tellers and customer service representatives.
  • Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
  • Delivered exceptional customer service, leading to positive reviews and referrals.
  • Resolved customer service issues with timely and professional resolutions.
  • Increased client retention by providing superior customer service.
  • Provided exceptional customer service, resolving disputes promptly and professionally.

Education

Bachelor of Science - PSYCHOLOGY AND SOCIOLOGY

UNIVERSITY OF GHANA
07-2016

Languages

English
Full Professional

Skills

Problem-solving

Order picking and processing

Team leadership

Record keeping

Warehouse operations

Customer service

Verbal and written communication

Timeline

Warehouse Supervisor

Walmart
11.2024 - 11.2024

CUSTOMER SERVICE

TESCO LOTUS
03.2012 - 01.2017

Bachelor of Science - PSYCHOLOGY AND SOCIOLOGY

UNIVERSITY OF GHANA

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EMMANUEL TWENEBOAH