Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

EMMANUEL THOMAS

WATERVILLE, NS

Summary

Dynamic leader with proven expertise in operations management and problem-solving, honed as Store General Manager at Mark's. Excelled in enhancing team productivity and streamlining inventory systems, demonstrating exceptional communication and time management skills. Achieved significant improvements in sales and operational efficiency, showcasing a blend of strategic vision and practical application.

Retail management professional with proven track record in optimizing store operations and driving customer satisfaction. Known for strong team collaboration and achieving significant results in dynamic environments. Skills include leadership, inventory control, and staff development with focus on adaptability and reliability.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store General Manager

MARK'S
03.2023 - Current
  • Facilitated regular team meetings to review performance, discuss objectives, and resolve any issues, fostering open communication and collaboration.
  • Maintained detailed and accurate records of employee attendance, performance evaluations, and disciplinary actions to ensure compliance with company policies.
  • Coordinated and executed promotional events and product launches to drive sales and enhance customer engagement, resulting in increased revenue.
  • Compiled and analyzed weekly financial reports and key performance indicators (KPIs) to monitor business health and identify areas for improvement.
  • Oversaw all aspects of store operations, including staff scheduling, budget management, and inventory control, ensuring smooth daily functions.
  • Recruited, onboarded, and mentored a team of retail associates, providing ongoing training and guidance to improve performance and job satisfaction.
  • Developed and enforced store policies and procedures in alignment with company standards to maintain operational consistency and compliance.
  • Delivered expert product knowledge and recommendations to customers, enhancing their shopping experience and supporting their purchasing decisions.
  • Inspired and encouraged staff to achieve exceptional performance levels through clear communication, goal-setting, and positive reinforcement.
  • Managed stock levels and organized inventory, ensuring products were properly displayed on shelves and efficiently stored in back areas.

Store General Manager

MARK'S
08.2021 - 03.2023
  • Trained staff in customer service best practices and sales techniques, fostering a team-oriented environment and enhancing overall service quality.
  • Monitored and managed store expenses, including utilities and supplies, to adhere to budget constraints and maximize profitability.
  • Provided detailed feedback and reports to upper management on store performance, customer trends, and staff development needs.
  • Addressed and resolved employee issues, taking corrective actions and making termination decisions when necessary to maintain a productive work environment.
  • Monitored and analyzed customer feedback and complaints, identifying service gaps and implementing improvements to enhance overall customer satisfaction.

Keyholder – Part Time

MARK'S
08.2020 - 08.2021
  • Onboarded and trained new employees, imparting knowledge of company policies, procedures, and work ethics to ensure a smooth integration into the team.
  • Directed and coordinated staff activities, ensuring adherence to company policies, procedures, and standards to maintain operational consistency and quality.
  • Assigned tasks based on team members' strengths, optimizing workflow and enhancing overall team efficiency by aligning responsibilities with individual skills.
  • Collaborated with upper management to devise and implement strategies aimed at improving departmental operational efficiency and achieving organizational goals.
  • Monitored and enforced safety protocols, ensuring all staff members adhered to safety regulations to maintain a secure work environment and prevent accidents.
  • Established performance goals for staff and worked closely with teams to achieve key deadlines, providing guidance and support to drive success and productivity.

Education

BET - Post Baccalaureate - Petroleum Engineering

Cape Breton University
05.2021

BSc. - Physics

St. Pius X College
11.2017

Skills

  • Leadership & Team Management
  • Time Management
  • Administrative Skills
  • Customer Experience Management
  • Sales Reporting & Analysis
  • Problem-solving aptitude
  • Excellent Communication
  • Sales & Revenue Growth
  • Operational Efficiency

Certification

EMERGENCY FIRST AID CPR 'A' & AED

CANADIAN ARMED FORCES RESRVIST BMQ TRAINING

Timeline

Store General Manager

MARK'S
03.2023 - Current

Store General Manager

MARK'S
08.2021 - 03.2023

Keyholder – Part Time

MARK'S
08.2020 - 08.2021

BSc. - Physics

St. Pius X College

BET - Post Baccalaureate - Petroleum Engineering

Cape Breton University
EMMANUEL THOMAS