Emmanuel Sawyer

• Design, Develop, Implement and manage key security tools, services and technology platforms for Privileged Access Management and Identity Management domains.
• Promote Information Security policies and standards to end users and stakeholders while seeking opportunities for improving efficiencies, risk mitigation, automation, and alignment with best practices.
• Administer and handle security incidents through effective use of Microsoft Azure Security and other cloud security products..
• Troubleshooting and maintenance of Enterprise Password Vault (EPV), Central Policy Manager (CPM), Privileged Session Manager (PSM), Application Identity Manager (AIM) used to manage privileged access.
• Monitor and analyze security incidents, conduct root cause analysis, and recommend remediation actions. Stay up to date with latest cybersecurity threats, trends, and best practices.
• Provide guidance and support to business units on security-related matters. Conduct security awareness training and education programs for employees. Ensure compliance with relevant cybersecurity regulations and industry standards.
• Collaborate with stakeholders to understand their security needs and translate them into technical requirements.
• Conduct risk assessments and vulnerability assessments to identify potential security risks and vulnerabilities in organization's systems, networks, and applications.
• Maintain Security Technology's business continuity plans and work with team to ensure continuous DR readiness for all identified Security Technology services.
• Retain timely awareness of current cybersecurity news, trends, and best practices.
• Work on incidents and troubleshooting to find workarounds to get business back up and running quickly while ensuring safeguarding of organizational assets.
• Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
• Enhanced network security by implementing advanced threat detection and prevention systems.
• Monitored computer virus reports to determine when to update virus protection systems.
• Selected appropriate intrusion detection system solutions for implementation at facilities.
• Analyzed network traffic patterns to detect suspicious activities and thwart potential attacks in realtime.

• Collaborated with IT teams to design, deploy, and manage network solutions based on Cisco Firepower, ensuring robust security measures and threat mitigation.
• Implemented Cisco Identity Services Engine (ISE) for seamless authentication and authorization across network, enhancing overall access control.
• Utilized ServiceNow for efficient incident tracking, change management, and ticket resolution, streamlining IT processes and improving response times.
• Managed Wireless LAN Controllers to provide stable and high- performing wireless connectivity, optimizing coverage and minimizing interference.
• Configured DHCP and DNS services, ensuring reliable and efficient IP address allocation and name resolution across network.
• Worked with Big IP-F5 load balancers to distribute traffic intelligently, enhancing application availability and performance.
• Supported VoIP systems, including Cisco Jabber and Finesse, ensuring clear communication channels for users and optimizing call center operations.
• Designed, configured, and maintained switches and routers, optimizing network traffic flow and minimizing downtime.
• Implemented OSPF and BGP routing protocols to enhance network scalability and redundancy, ensuring seamless data transmission.
• Managed VLAN configurations to segment and optimize network traffic, improving overall security and performance.

• Operate and Maintain site LAN/WAN infrastructure and associated LAN/WAN services and LAN access points for local connected “end user” devices such as desktop, printers and mobile phones.
• • Provide Wireless Network Support.
• • VOIP Network Telephony Support.
• • Operational support on Cisco IOS, routers, switches and good knowledge of routing protocols like; OSPF,EIGRP,BGP,ABP and ARP
• • Perform Network Key Performance Indicators (KPI) Trend Analysis and determine performance deviations.
• • Follow ITIL process and provide incidents/problem resolution.
• • Single point accountability for coordinating response and restoration to site LAN/WAN service requests and resolution of performance issues.
• • Coordinated installation, removal, and relocation of radio communication equipment.
• • Interpretation of technical documentation for training and end user procedures.
• • Define/Configure all Base Station Subsystem related parameters including Radio parameters, Handover and Power control parameters.
• • Expertise in RAN/BSS rollout management, technical support for LII and LIII issues, preparation of BSS network SWAP plans, subcontractor management for projects and operation, team building, software version and patch upgrades, change management, re-homing, cutovers for RAN/WRAN for ZTE equipment and networks.
• • Worked in cellular industry on different positions having hands-on experience in LTE eUTRAN/ RAN/BSS.
• • Monitored performance and troubleshot related issues for OSS, BSC, RNC, SGSN, GGSN, MME, PGW, SGW .
• • Provided technical support to other departments, other teams and as well as with vendors as required in support of business objectives.
• • Wrote troubleshooting guides and user manual, MOP as well as user requirements in project for telecom.
• • Detects, analyses day to day network performance at cell level by Worst Cell List (WCL) and Customer Trouble Tickets (CTT), launches corrective actions and ensures follow-up.

• Operate and Maintain the site LAN/WAN infrastructure and associated LAN/WAN services and LAN access points for local connected “end user” devices such as desktop, printers and mobile phones.
• Provide Wireless Network Support.
• VOIP Network Telephony Support.
• Operational support on Cisco IOS, routers, switches and good knowledge of routing protocols like; OSPF,EIGRP,BGP,ABP and ARP
• Perform Network Key Performance Indicators (KPI) Trend Analysis and determine performance deviations.
• Follow ITIL process and provide incidents/problem resolution.
• Single point accountability for coordinating the response and restoration to site LAN/WAN service requests and resolution of performance issues.
• Coordinated installation, removal, and relocation of radio communication equipment.
• Interpretation of technical documentation for training and end user procedures.
• Define/Configure all Base Station Subsystem related parameters including Radio parameters, Handover and Power control parameters.
• Expertise in RAN/BSS rollout management, technical support for LII and LIII issues, preparation of BSS network SWAP plans, subcontractor management for projects and operation, team building, software version and patch upgrades, change management, re-homing, cutovers for RAN/WRAN for ZTE equipment and networks.
• Worked in cellular industry on different positions having hands-on experience in LTE eUTRAN/ RAN/BSS.
• Monitored performance and troubleshot related issues for OSS, BSC, RNC, SGSN, GGSN, MME, PGW, SGW .
• Provided technical support to other departments, other teams and as well as with vendors as required in support of business objectives.
• Wrote troubleshooting guides and user manual, MOP as well as user requirements in project for telecom.
• Detects, analyses day to day network performance at cell level by Worst Cell List (WCL) and Customer Trouble Tickets (CTT), launches corrective actions and ensures follow-up.