Emmanuel Roca
Los Angeles,CA
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Intermodal Fleet Manager
Universal Logistics Holdings Inc.
12.2022 - 04.2024
- Control fleet costs of over 100 drayage company drivers/owner operators and 20 regional dry van drivers monitoring fleet maintenance and fuel management
- Manage multiple accounts, providing competitive pricing, gauging driver capacity, including dock to dock and port drayage shipments encompassing California, Arizona, and Nevada, maintaining relationships encouraging business retention and potential procurement of new lanes
- Maximize fleet utilization, by implementing pragmatic route planning, keeping track of own chassis and trailers ensuring equipment availability using fleet metric software (Transflo)
- Daily overseeing company load board, identifying potential scheduling, volume, and/or driver capacity conflicts to minimize service failures
- Ensure timely completion of all import/export work orders, using software (Draydog) for appointment booking, rescheduling, and dual transaction at all LA/LB port terminals, including BNSF railway yard, using terminal websites for communication and resolving issues of all kinds
- Ensure DOT/FMCSA compliance
- Manage drivers relationships, establishing honest and transparent communication, leading driver safety meetings
- Ensure use of MC3/Trinium applications through driver training to secure real time status update of shipments, and timely scanning of relevant paperwork
- Managing EDI communication through Trinium receiving work orders and synchronized system updates, ensuring customers receive accurate transmission of information regarding their shipments, bill of ladings/proof of deliveries/interchanges, facilitating rapid billing, increasing cash flow
- Train and develop incoming dispatchers using drayage software (Trinium), company SOP, setting schedules for 24 hour driver support
- Attend quarterly management meetings discussing KPI's, allowing revenue cycle staff to review fleet progression, identifying growth opportunities, and spotting ongoing problems, and implementing solutions
Off-Dock Yard Manager
Cargomatic
07.2022 - 12.2022
- Managed a team of four clerks, at entry and departing points and four top lift operators
- Created a culture of respect and accountability within the team
- Stored containers and chassis in a very pragmatic manner, enabling easy tracing and tracking through a self-created excel spreadsheet
- Prepared team with daily reports of incoming and departing containers/chassis, staging (FIFO) for easy peel off, to maintain yard flow
- Lead daily safety briefings, using a OSHA compliance checklist to maintain a clean and safe working environment
- Maintained equipment reports for top loaders, forklifts and terminal tractors to ensure proper maintenance, minimizing repair costs and operational failures
- Processed and filed all paperwork/logs at entry and departing points for auditing of tracking and tracing spreadsheet, facilitating a paper trail of yard activity
- Direct contact for customers and carriers, maintaining an open line communication, resolving any conflicts, updates, and providing high quality customer service and developing relationships along the way
- Attended cyclical meetings to present revenue reports, discuss KPI's, reviewing progress and spot potential problems and solutions
Senior Operations Manager
Cargo Solution Express, Inc.
01.2016 - 07.2022
- Independently managed daily operations of 50 drivers, orchestrating forward-thinking strategies to deliver freight in a safe and timely manner
- Optimized costs to contribute to productivity, by limiting driver empty miles and providing them with optimal routes
- Oversaw load management planning, volume predictions and capacity planning
- Promoted use of multichannel communication strategies, automated chat and social messaging
- Trained new employees on company SOP and customer service standards
- Assisted dispatchers in conflict resolution with customers and drivers
- Increased customer loyalty, through exceptional customer service
- Negotiated pricing with customers and vendors to maximize profit margin per shipment
- Nurtured relationships with brokers and customers to build connections, procuring new business
Warehouse Manager
Thermo King Corporation
06.2015 - 01.2016
- Maintained compliance with OSHA safety standards
- Oversaw equipment maintenance
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize work flow
- Completed daily cycle counts/batch picking to keep internal reporting accurate and tracing stock of merchandise and materials
- Evaluated inbound supplies and inventory for quality control
- Handled day-to-day shipping and receiving, with weekly volume of 50 truckloads of reefer motors
Customer Service Representative
APW Knox-Seeman Warehouse, Inc.
06.2011 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered 100s of customer telephone calls promptly to avoid on-hold wait times on daily basis
- Offered advice and assistance to customers, paying attention to special needs or wants in regard to their automotive repair needs
Body Shop Assistant
Top Of The Line Body Shop
01.2010 - 05.2011
- Replaced and repaired vehicle parts of dozens of autos according to work order instructions on daily basis
- Inspected new parts and areas of repair to verify accuracy and quality
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines
- Maintaining shop inventory according to set standards and rectified discrepancies
Education
Associate of Arts - Social & Behavioral Sciences
Cerritos College
Norwalk, CA12-2024
Associate of Science - Business Administration
Cerritos College
Norwalk, CA12-2024
Skills
- Government regulations
- Preventive Maintenance
- Fleet monitoring
- Operations and logistics
Languages
Spanish
Native or Bilingual
Timeline
Intermodal Fleet Manager
Universal Logistics Holdings Inc.
12.2022 - 04.2024
Off-Dock Yard Manager
Cargomatic
07.2022 - 12.2022
Senior Operations Manager
Cargo Solution Express, Inc.
01.2016 - 07.2022
Warehouse Manager
Thermo King Corporation
06.2015 - 01.2016
Customer Service Representative
APW Knox-Seeman Warehouse, Inc.
06.2011 - 05.2015
Body Shop Assistant
Top Of The Line Body Shop
01.2010 - 05.2011
Associate of Arts - Social & Behavioral Sciences
Cerritos College
Associate of Science - Business Administration
Cerritos College
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