Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emmanuel Rannaud

Brossard

Summary

Dynamic Regional Account Manager with a proven track record at Microsoft Canada Ltd., excelling in territory management and relationship building. Expert in CRM software, I drive revenue growth by fostering strong client connections and delivering tailored solutions. Recognized for enhancing customer satisfaction and maintaining high retention rates through effective communication and strategic problem resolution.

Overview

21
21
years of professional experience

Work History

Regional Account Manager

Groupe Millenium Micro Inc.
09.2015 - 10.2022
  • Supported account management team in maintaining client relationships and resolving inquiries.
  • Assisted in preparing reports and presentations for regional sales initiatives.
  • Learned CRM software to track customer interactions and manage accounts effectively.
  • Coordinated meetings with clients to gather feedback and improve service delivery.
  • Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
  • Communicated by phone, email and traveled for face to face contact for over 170 accounts.

Account Manager Higher Education

Microsoft Canada Ltd.
11.2006 - 07.2015
  • Managed client accounts, ensuring alignment with service delivery standards and contractual obligations.
  • Developed strategic relationships with key stakeholders to enhance customer satisfaction and retention.
  • Analyzed market trends and customer feedback to identify opportunities for service improvement.
  • Coordinated cross-functional teams to deliver tailored solutions that addressed specific client needs.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts across Eastern Canada, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated licensing contract terms with clients, securing favorable agreements for both parties.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

Sales Representative - Education (Québec)

IBM/Lenovo Canada Inc.
01.2002 - 11.2006
  • Developed and maintained strong client relationships to drive sales growth.
  • Conducted competitive analysis to identify customer needs and industry landscape.
  • Streamlined sales processes, improving efficiency and reducing turnaround time for proposals.
  • Implemented strategic initiatives that contributed to increased market share in assigned territories.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Collaborated with cross-functional teams to enhance product offerings and service delivery.
  • Delivered presentations on product features and benefits to diverse audiences.

Education

Bachelor's Social Sciences - Political Science

University of Ottawa
Ottawa
09-1993

Skills

  • Territory management
  • Revenue growth
  • Public speaking
  • CRM proficiency
  • Reliability
  • Team collaboration
  • Effective communication
  • Relationship building
  • Sales presentations

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Regional Account Manager

Groupe Millenium Micro Inc.
09.2015 - 10.2022

Account Manager Higher Education

Microsoft Canada Ltd.
11.2006 - 07.2015

Sales Representative - Education (Québec)

IBM/Lenovo Canada Inc.
01.2002 - 11.2006

Bachelor's Social Sciences - Political Science

University of Ottawa

Similar Profiles

CREATE PROFILE
Emmanuel Rannaud