EMMANUEL OWUSU ASAMOAH
Telecom Sales
Kitchener,ON
Summary
Results-driven sales and client relationship professional with 14+ years of progressive experience in telecommunications, enterprise sales, territory management, business development, customer acquisition, and team leadership across Ghana and Canada. Proven ability to build trusted client relationships, identify customer needs, deliver consultative solutions, grow market share, and achieve business objectives in competitive markets. Experienced in managing enterprise and retail sales channels, corporate clients, distributors, field sales teams, and customer portfolios. At MTN Ghana, contributed to the growth of GSM subscribers from 1.8 million to 4.8 million, Mobile Money users to 2.8 million, and data subscriptions to 3 million+, while achieving 82.5% regional market share. Combines strong sales leadership with data analytics, Power BI, Excel, market analysis, stakeholder engagement, and financial technology education. Canadian experience includes customer-facing sales, research, community engagement, student supervision, educational assistance, residence operations, and facility support. Known for professionalism, adaptability, relationship building, problem solving, and delivering exceptional customer experiences.
Overview
1
1
Language
4
4
Certification
17
17
years of professional experience
Work History
SUPPLY EMERGENCY EDUCATIONAL ASSISTANT
Wellington Catholic District School Board
Guelph
- Current
- Provide individualized and group support to students under the direction of the principal, classroom teacher, and Special Education Resource Teacher, responding to diverse needs with patience and empathy.
- Build positive relationships through respectful communication, active listening, responsiveness, and a student-focused approach in dynamic school environments.
- Collaborate with teachers, school staff, students, and stakeholders to support classroom routines, transitions, supervision, and maintain a safe, inclusive, and organized environment.
- Apply sound judgment, problem-solving, adaptability, and established policies and procedures when responding to changing needs and unexpected situations.
CARETAKER
Wellington Catholic District School Board
Guelph, Ontario
02.2026 - Current
- Maintain clean, safe, organized, and functional facilities in accordance with established health, safety, and operational procedures.
- Conduct routine inspections and identify facility, safety, cleanliness, and maintenance concerns.
- Respond promptly to operational issues and complete assigned tasks to maintain efficient facility operations.
- Demonstrate reliability, accountability, attention to detail, and service orientation when supporting staff, visitors, and facility users.
- Prioritize multiple responsibilities effectively while maintaining high standards of service and safety.
- Work independently and collaboratively to support day-to-day facility operations.
FIELD SALES REPRESENTATIVE – ROGERS AUTHORIZED DEALER
RMES / Spiro Inc.
Kitchener-Waterloo, Ontario
01.2026 - Current
- Drive residential and small-business sales through territory management, prospecting, customer acquisition, and consultative selling, consistently pursuing sales targets.
- Assess customer needs and recommend tailored solutions, using needs assessment, objection handling, and solution-based selling to increase service adoption.
- Build and maintain strong client relationships and customer experience while managing CRM records, service activations, customer information, and sales documentation.
- Collaborate with supervisors and sales representatives on business development and community sales campaigns, while mentoring new representatives on sales strategies and customer engagement.
RESIDENCE LIFE STAFF – DOOR / ON-CALL
University of Guelph
Guelph, Ontario
08.2025 - Current
- Provide customer-facing support to residents and visitors while maintaining safety, service, and operational standards.
- Monitor digital access systems, respond to incidents, document reports, and support secure residence operations.
- Resolve inquiries and concerns professionally while maintaining a positive customer experience.
- Collaborate with team members to resolve operational issues and maintain compliance with established procedures.
GRADUATE STUDENT RESEARCH ASSISTANT – DIGITAL EQUITY PROJECT
University of Guelph / GWDEC
Guelph, Ontario
06.2025 - 09.2025
- Conducted market research and customer analysis on broadband access, pricing, affordability, and digital service adoption, identifying customer needs, service gaps, and growth opportunities.
- Engaged community organizations, municipal partners, public service providers, and stakeholders, translating research findings into actionable insights, recommendations, reports, and presentations to support decision-making and program adoption.
REGIONAL SALES LEAD / TERRITORY SALES CONTROLLER
MTN Ghana
Ashanti Region, Ghana
01.2010 - 01.2024
- Led regional sales strategy, territory management, enterprise sales, distributor relationships, customer acquisition, and market expansion, achieving 82.5% regional market share.
- Managed 12 Territory Sales Controllers, 49 Area Account Developers, and 500+ field canvassers, providing coaching, performance management, sales leadership, and team development.
- Drove customer and business growth, increasing GSM subscribers from 1.8M to 4.8M, Mobile Money users to 2.8M, and data subscriptions to 3M+ through channel development and targeted sales.
- Built and maintained relationships with corporate clients, enterprise customers, distributors, retail partners, and field teams, using consultative selling and need-based solutions to strengthen customer acquisition and retention.
- Applied Power BI, customer analytics, market insights, and sales performance data to identify opportunities, guide strategic decisions, increase rural connectivity by 150%, and digital adoption by 85%.
DATA ANALYST
MTN Ghana
Ghana
10.2021 - 11.2022
- Managed large datasets and performed sales, customer, and performance analysis to support strategic business decisions.
- Developed dashboards and analytical reports using Power BI and Excel to monitor performance and identify opportunities.
- Supported sales optimization, customer engagement, process improvement, and strategic decision-making.
Education
POSTGRADUATE CERTIFICATE - FINANCIAL TECHNOLOGY
Conestoga College
Canada01-2024
BACHELOR OF ARTS - PUBLISHING STUDIES
Kwame Nkrumah University of Science and Technology
Ghana01-2011
Skills
- Consultative Selling — Rogers & MTN: Identified customer needs and recommended tailored solutions to drive adoption and sales growth
- Account & Client Relationship Management — MTN: Managed corporate clients, distributors, enterprise customers, retail partners, and field sales relationships
- Business Development & Market Expansion — MTN: Expanded market penetration, growing GSM subscribers from 18M to 48M and achieving 825% regional market share
- Customer Experience & Retention — Rogers & Uber: Built customer relationships, resolved concerns, and delivered responsive, solution-focused service
- Stakeholder Engagement — University of Guelph & MTN: Built relationships with community organizations, public service providers, clients, and business partners
- Data-Driven Decision Making — MTN: Used Power BI, Excel, sales data, and customer analysis to identify opportunities and support strategic decisions
- Leadership, Coaching & Collaboration — MTN & Rogers: Led large sales teams, coached representatives, and collaborated with internal and external stakeholders to achieve objectives
- Financial Technology & Business Analytics — Conestoga College & MTN: Combined Financial Technology education with analytics experience to support technology-enabled business and customer solutions
Languages
English
Full Professional
Certification
MSC Capacity Development & Extension, University of Guelph, January 2026
Timeline
CARETAKER
Wellington Catholic District School Board
02.2026 - Current
FIELD SALES REPRESENTATIVE – ROGERS AUTHORIZED DEALER
RMES / Spiro Inc.
01.2026 - Current
RESIDENCE LIFE STAFF – DOOR / ON-CALL
University of Guelph
08.2025 - Current
GRADUATE STUDENT RESEARCH ASSISTANT – DIGITAL EQUITY PROJECT
University of Guelph / GWDEC
06.2025 - 09.2025
DATA ANALYST
MTN Ghana
10.2021 - 11.2022
REGIONAL SALES LEAD / TERRITORY SALES CONTROLLER
MTN Ghana
01.2010 - 01.2024
BACHELOR OF ARTS - PUBLISHING STUDIES
Kwame Nkrumah University of Science and Technology
SUPPLY EMERGENCY EDUCATIONAL ASSISTANT
Wellington Catholic District School Board
- Current
POSTGRADUATE CERTIFICATE - FINANCIAL TECHNOLOGY
Conestoga College
ADDITIONAL INFORMATION
- Legally eligible to work in Canada
- Available for customer-facing assignments and business travel
- Strong experience working with corporate clients, customers, distributors, community partners, and diverse stakeholders
- Strong communication, presentation, relationship management, leadership, and coaching skills
- Willing to relocate within the applicable Sun Life region
- Valid driver's license
Personal Information
- Driving License: Valid driver's license
- Availability: Available for customer-facing assignments and business travel; Willing to relocate within the applicable Sun Life region
- Work Permit: Legally eligible to work in Canada