Emmanuel Owusu
Whitby,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Administrator Coordinator
Office of the Head of the Local Government
Bodomase Area Council, Ashanti Region, Ghana
01.2023 - 07.2023
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Organized, facilitated and participated in community service efforts.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Edited documents to improve accuracy of language, flow, and readability.
- Generated reports detailing findings and recommendations.
- Coordinated with human resources department to handle payroll and personnel databases.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Assistant Director to Central Administration
Office of the Head of the Local Government Service
Sekyere Kumawu District, Ashanti Region, Ghana
01.2022 - 07.2023
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
Manager of Operations
Lovekwama Ventures
Bremang UGC, Ashabti Region, Ghana
01.2021 - 12.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Records Assistant
Nation Builders Corps
Mamponteng, Ashanti Region, Ghana
10.2018 - 12.2020
- Coordinated with various departments to support cross-functional needs.
- Followed confidentially regulations to maintain privacy.
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Developed efficient filing system to retrieve records quickly.
Revenue Collector
Kumasi Metropolitan Assembly (NSS)
Kumasi, Ashanti Region, Ghana
08.2017 - 08.2018
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Skilled at working independently and collaboratively in a team environment.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Kept case data and contact information up to date to expedite proceedings.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Education
Bachelor of Arts - Psychology
Methodist University Ghana
Accra, Ghana06.2017
High School Diploma -
Adu Gyamfi Senior High School
Ashanti Region, Ghana04.2012
Skills
- Time Management
- Customer Relationship Management
- Administrative Arrangements
- Supervision Abilities
- Effective Written and Verbal Communication
- Recordkeeping and File Management
- Microsoft Office
- Report Preparation and Analysis
- Memo Preparation
Accomplishments
- Achieved community involvement through effectively creating conducive environment to relay their concerns.
- Documented and resolved Casual workers payroll which led to payment on time.
Timeline
Administrator Coordinator
Office of the Head of the Local Government
01.2023 - 07.2023
Assistant Director to Central Administration
Office of the Head of the Local Government Service
01.2022 - 07.2023
Manager of Operations
Lovekwama Ventures
01.2021 - 12.2021
Records Assistant
Nation Builders Corps
10.2018 - 12.2020
Revenue Collector
Kumasi Metropolitan Assembly (NSS)
08.2017 - 08.2018
Bachelor of Arts - Psychology
Methodist University Ghana
High School Diploma -
Adu Gyamfi Senior High School