Emmanuel Owusu
Whitby,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Administrator Coordinator
Office of the Head of the Local Government
01.2023 - 07.2023
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Organized, facilitated and participated in community service efforts.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Edited documents to improve accuracy of language, flow, and readability.
- Generated reports detailing findings and recommendations.
- Coordinated with human resources department to handle payroll and personnel databases.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Assistant Director to Central Administration
Office of the Head of the Local Government Service
01.2022 - 07.2023
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
Manager of Operations
Lovekwama Ventures
01.2021 - 12.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Records Assistant
Nation Builders Corps
10.2018 - 12.2020
- Coordinated with various departments to support cross-functional needs.
- Followed confidentially regulations to maintain privacy.
- Updated records with new information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Developed efficient filing system to retrieve records quickly.
Revenue Collector
Kumasi Metropolitan Assembly (NSS)
08.2017 - 08.2018
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Skilled at working independently and collaboratively in a team environment.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Kept case data and contact information up to date to expedite proceedings.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
Education
Bachelor of Arts - Psychology
Methodist University Ghana
Accra, Ghana06.2017
High School Diploma -
Adu Gyamfi Senior High School
Ashanti Region, Ghana04.2012
Skills
- Time Management
- Customer Relationship Management
- Administrative Arrangements
- Supervision Abilities
- Effective Written and Verbal Communication
- Recordkeeping and File Management
- Microsoft Office
- Report Preparation and Analysis
- Memo Preparation
Accomplishments
- Achieved community involvement through effectively creating conducive environment to relay their concerns.
- Documented and resolved Casual workers payroll which led to payment on time.
Timeline
Administrator Coordinator
Office of the Head of the Local Government
01.2023 - 07.2023
Assistant Director to Central Administration
Office of the Head of the Local Government Service
01.2022 - 07.2023
Manager of Operations
Lovekwama Ventures
01.2021 - 12.2021
Records Assistant
Nation Builders Corps
10.2018 - 12.2020
Revenue Collector
Kumasi Metropolitan Assembly (NSS)
08.2017 - 08.2018
Bachelor of Arts - Psychology
Methodist University Ghana
High School Diploma -
Adu Gyamfi Senior High School
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