Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Emmanuel Ortiz

Oxnard,CA

Summary

Knowledgeable help desk with solid foundation in providing exceptional online support to diverse customer bases. Proven track record of resolving complex technical issues and enhancing customer satisfaction. Demonstrated proficiency in problem-solving and effective communication skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Online Support Specialist

Laurus College
01.2021 - Current
  • Service oriented technical support professional with knowledge in a variety of computer hardware and software programs
  • Computer and network systems diagnostics, maintenance and repair
  • Strong organization, problem solving and customer service abilities
  • Knowledge of remote assistance, virus repair and office network configuration
  • Excellent soft skills and communication skills, both written and verbal

Member Service Associate

Sam’s Club
01.2008 - Current
  • Provide outstanding customer service
  • Assists member with benefit questions, resolves issues and concerns
  • Monitors inventory, assists with stocking and merchandising
  • Serves as cashier when needed, works well as part of team

Education

Bachelor of Science Degree - Information Technology and Systems Management

Laurus College
Santa Maria, CA
01.2023

Skills

  • Hardware/Software Troubleshooting
  • Remote Desktop Support
  • Office 365
  • MFA
  • PC setup/repair
  • Windows/Mac

Certification

  • CompTIA A+ ID COMP001022647898
  • CompTIA Security+ ID COMP001022647898

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Online Support Specialist

Laurus College
01.2021 - Current

Member Service Associate

Sam’s Club
01.2008 - Current

Bachelor of Science Degree - Information Technology and Systems Management

Laurus College

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Emmanuel Ortiz