Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
References
Timeline
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Emmanuel Onwe

London,ON

Summary

Dynamic and personable professional with experience supporting the day-to-day functions and services of pharmacies. Bringing forth extensive knowledge of prescription entry, counting and packaging of medications, inventory management, medical terminology, and latin abbreviation interpretation. Certified telus Kroll professional, focused on surpassing expectations and driving team success.

Overview

7
7
years of professional experience

Work History

Customer Service Professional II

06.2023 - 06.2024
  • Preparing reports and making changes on behalf of clients.
  • Assisting policy holders or beneficiaries in reporting in reporting insurance claims in the event of a loss.
  • Answering incoming call center questions about insurance policies and coverage issues, as well as client complaints and general inquires.
  • Keep track of customer inquires and follow up to verify that all questions are answered regarding customer policies.

Customer Service Representative

Admiral Insurance
05.2021 - 05.2022
  • Identified and maximized sales opportunities, maintaining a quote to sale percentage of 80%
  • Prepared a complete and accurate documentation of every interaction with each customer
  • Ensured client file is always kept private and confidential
  • Treated customers with sensitivity and respect

Pharmacy Assistant

06.2017 - 05.2018
  • Entered new prescriptions into computer system ensuring patient, drug, and prescriber information are updated accurately.
  • Filled prescriptions by selecting the appropriate products through visual and DIN checks.
  • Scheduled professional clinical services such as medication reviews and vaccinations.
  • Maintained patient records and drug inventory.

Education

Health Systems Management - Health Sciences

Fanshawe College
London, Ontario
12.2019

Pharmacy Technician - Information Technology

Fanshawe College
London, ON
12-2025

Skills

  • Certified Kroll Professional
  • Medical Terminology
  • SIG Codes
  • Latin Abbreviations
  • Excellent Communication Skills
  • Attention to Detail
  • Data Entry
  • Highly Organized and Efficient
  • Microsoft Office
  • Collaboration & Teamwork
  • Quick Learner

Languages

English
Full Professional

Hobbies and Interests

  • Hiking
  • Cycling
  • Table Tennis
  • Soccer
  • Gym

References

References available upon request.

Timeline

Customer Service Professional II

06.2023 - 06.2024

Customer Service Representative

Admiral Insurance
05.2021 - 05.2022

Pharmacy Assistant

06.2017 - 05.2018

Health Systems Management - Health Sciences

Fanshawe College

Pharmacy Technician - Information Technology

Fanshawe College

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Emmanuel Onwe