Summary
Overview
Work History
Education
Skills
Certification
Selectedachievements
Skillsandtechnicalcompetencies
Timeline
Generic

EMMANUEL OLUDARE KEHINDE

Winnipeg,Canada

Summary

A seasoned IT professional with experience in engaging stakeholders at all levels to understand business requirements and support the design, testing and implementation of solutions to meet organizational process and system needs. Detail-oriented Business Analyst with over 8 years of experience conducting analysis and research to provide solutions to business problems. Experienced in formulating business improvement strategies and overseeing new technology and systems implementation.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Manager, Information Technology, Business Support

Government of Manitoba
Winnipeg, Canada
01.2023 - Current
  • Assisted senior management by providing necessary documentation including business requirements, future state proposals, UAT plan, use cases,
    sequence diagrams and scope matrix
  • Delivered viewpoints on potential opportunities to senior management
  • Translates Business Requirement Documents into Functional specifications and test plans.
  • Facilitated communication between end-users and the development team to ensure satisfactory outcomes.
  • Pioneered inventive techniques for assessing client demands and elevating contentment
  • Monitor project status to ensure progress toward completion, required procedural steps are completed fully and timely, and participants are informed of the progress.
  • Maintained documentation for both system modifications and customization
  • Assigned problems to the relevant software development team for resolution
  • Managed the tracking of issues from identification to resolution and testing
  • Spearheaded efforts to bridge the gap among developers, business representatives, and end users as the lead analyst in the PMO team.
  • Collaborated with both business operations and IT professionals to gather crucial business requirements for successful system modifications, enhancements, and implementation
  • Managed and organized a business support unit for streamlined service delivery to various user departments
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Reviewed contracts before signing them on behalf of the organization.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Implemented process improvements, resultingin an increase in operational efficiency.

Business Analyst, Information Technology

Bison Transport Inc
Winnipeg, Canada
05.2022 - 01.2023
  • Collaborated with department managers to identify internal process requirements.
  • Developed strategic business improvement plans to achieve organizational goals and mitigate potential risks
  • Produced essential documentation for gathering requirements, capturing business needs, and supporting documentation processes such as BRDs (business requirement documents), epics, user stories, process flows, and wireframes.
  • Analyzed current and future business processes to highlight gaps
  • Monitored sprint and project progress through active involvement in daily stand-up meetings.
  • Create business cases for evaluation in collaboration with stakeholders
  • Logged, tracked and analyzed incident tickets and service interruptions for multiple applications.
  • Developed process models utilizing Microsoft Visio's BPMN 2.0.
  • Tracked and reported enhancement requests and development efforts, providing visibility to senior management on the timeline for expected changes/improvements.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures.
  • Prepared documentation summarizing findings from stakeholder meetings and workshops.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
  • Reviewed existing policies and procedures against industry standards for compliance purposes.
  • Facilitated brainstorming sessions with cross-functional teams for problem-solving activities.
  • Presented complex technical concepts in a clear manner suitable for non-technical audiences.
  • Managed projects and served as the primary liaison between clients and multiple internal groups to clarify goals and meet standards and deadlines.
  • Managed requirements traceability information and tracked requirements status throughout the project.
  • Interpreted, evaluated, and interrelated research data and developed integrated business analyses and projections for incorporation into strategic decision-making.
  • Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.

Business Analyst, Customer Services

24-7 Intouch
Winnipeg, Canada
10.2021 - 04.2022
  • Supported group in delivering high-quality analysis and recommendations for customer experience design and operations
  • Supported the development of business cases including cost-benefits identification
  • Defined, documented, and translated high-level business requirements into detailed function specifications
  • Developed user stories, engaged in sprint planning activities, and prioritized product backlogs
  • Developed test plans, acceptance criteria and test cases
  • Coordinated User Acceptance and provided support to end-users while escalating bugs for resolution.
  • Performed cost-benefit analysis of proposed changes to business processes.
  • Identified and analyzed industry or geographic trends with business strategy implications.

NetApp Presales Lead, Africa

Westcon Group (Westcon Africa)
09.2014 - 08.2021
  • Translated business requirements into detailed IT Solution designs such as functional specifications and non-functional specifications including use cases, wireframes, and business rules
  • Participate in scoping and estimating IT project efforts, identification of risks, and mitigation measures.
  • Completed stakeholder analysis to determine different stakeholders and different subject matter experts
  • Created stakeholder communications plans in preparation for stakeholder engagement
  • Analyzed and developed sales pipeline processes to increase market share
  • Generated sales revenue of over $35M by successfully closing storage opportunities across Africa.
  • Followed up and communicated with Vendors for the latest technology updates
  • Conducted competitive analyses to develop a market share expansion strategy
  • Supervised installation procedures on work sites with technical team members
  • Built effective relationships with the clients to maintain good revenue increase for the organization
  • Conducted partner training and delivered technical presentations for sales and Presales.
  • Streamlined sales cycle business processes via collaboration with key stakeholders.
  • Advised on pricing structures based on market conditions, competitive landscape, and customer needs.
  • Prepared technical proposals, cost estimates, and other documentation as required by customers.
  • Presented demo products at trade shows and marketing events, highlighting key selling points and functionality.
  • Developed proposals to deliver value, meet product requirements and provide a path for future development.
  • Recommended improvements to customers and demonstrated potential cost reductions and process improvements.

Netapp Presales & Installation Engineer –

Computer Warehouse Limited (CWL)
10.2010 - 08.2014
  • Provided expertise in products, business, and technical aspects to enhance presales efforts
  • Responded to Requests for Information and Requests for Pricing promptly
  • Identified service delivery concerns and relayed risk and service quality problems to the team lead for joint resolutions
  • Built and nurtured relationships with key customers to maintain and grow customer base.
  • Implemented successful business plans that boosted consumer acquisition and enhanced revenue streams.
  • Communicated complex technical concepts effectively in presentations to engineers, administrators, and executives while discussing new products and company value propositions.
  • Provided consultation to clients in the development of their technical architectures
  • Captured business and technical requirements to address problem areas and enhance workflows
  • Enabled partners to focus on required solutions/products, ensuring their knowledge to deliver solutions increased
  • Developed a comprehensive understanding of technical details and features to ensure excellent service delivery
  • Ensured the proper management of accounts through monitoring and reviewing account plans, pipelines, and strategies
  • Engaged users through various communication channels (phone, chat and e-mail) to deliver outstanding customer service experience
  • Installed, maintained and upgraded various network components including routers, switches and firewalls.
  • Performed troubleshooting of hardware, software, system configuration and connectivity issues.
  • Created detailed documentation about installed systems, including diagrams, schematics and notes on configurations used.

End User Support Engineer

Mobile Telecommunication Company
08.2006 - 09.2010
  • Installed and configured Microsoft Exchange Server versions (2003, 2007, and 2010)
  • Managed and administered Active Directory, Microsoft Exchange, and DNS servers
  • Supported and managed more than 400 Windows servers from HP, IBM, and DELL in the MTN data center infrastructure.
  • Troubleshoot DELL, HP, and IBM server hardware to facilitate vendor (OEM) resolution
  • Installed and configured operating systems including Windows Server 2008, 2012, 2016.
  • Prepared incident and fault call log reports on a weekly and monthly basis
  • Maintained and managed IT Service Management tools for ticket processing, escalation, closure and follow-up processes
  • Provided guidance on optimal solutions to mitigate customer concerns in line with OEM-suggested practices.
  • Implemented best practices and OEM interoperability matrix to enhance NAS/SAN storage and server deployment.

Education

Certificate - Applied Business Analysis

University of Manitoba (Extended Education)
01.2022

Master’s - Business Administration

Ladoke Akintola University of Technology
Oyo State
01.2020

National Diploma - Computer Science

Auchi Polytechnic
Auchi, Edo State
01.2003

Skills

  • Written communication
  • Verbal communication
  • Interpersonal skills
  • Self-motivation
  • Attention to detail
  • Project management
  • Requirements gathering
  • Analysis
  • Collaboration
  • Stakeholder management
  • Customer needs assessment
  • Solution creation
  • Value delivery
  • Business analysis
  • Change management
  • Continuous improvement
  • Microsoft Office suite
  • Word
  • Excel
  • Outlook
  • PowerPoint
  • Visio BPMN 20
  • MS SQL
  • Leadership

Certification

  • Certified Business Analysis Professional (CBAP), 44329680
  • ITIL Foundation v3, 4622533
  • NetApp Certified Implementation Engineer (NCIE- SAN & VIRTUALIZATION)
  • NetApp Certified Implementation Engineer (NCIE- BACKUP & RECOVERY)
  • VMware Certified Professional (VCP)
  • F5 System Engineer – LTM

Selectedachievements

  • Manitoba Student Aid Program year change project, MB, Canada
  • Program Information Module (PIM) automation project, MB, Canada
  • Enterprise storage refresh/Upgrade for ARB Apex Bank of Ghana, Ghana
  • High availability/Disaster recovery project for Stanbic IBTC pension, Lagos, Nigeria
  • Enterprise Infrastructure Implementations for Central Bank of Nigeria, Abuja, Nigeria
  • Storage volume capacity upgrade for Chevron, Nigeria
  • Data Center revamp for the Department of Petroleum Resources (DPR), Nigeria
  • National Identity system storage Implementation for National Identity Management Commission, Nigeria
  • Infrastructure monitoring project for Shell Petroleum, Department of Petroleum Resources, Chevron and Central Bank of Nigeria, Nigeria

Skillsandtechnicalcompetencies

  • Exceptional written and verbal communication and interpersonal skills
  • Highly self-motivated & directed, with keen attention to detail
  • Excellent written, oral, and interpersonal communication skills
  • Good Project Management skills
  • Broad Experience in requirements gathering and analysis
  • Ability to foster strong collaboration and maintain a positive relationship with all stakeholders
  • Excel at listening to customer needs and creating solutions that provide value to the customer
  • Sound knowledge of project management, business analysis, change management and continuous improvement methodologies
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio BPMN 2.0 and MS SQL)
  • Leadership Experience

Timeline

Manager, Information Technology, Business Support

Government of Manitoba
01.2023 - Current

Business Analyst, Information Technology

Bison Transport Inc
05.2022 - 01.2023

Business Analyst, Customer Services

24-7 Intouch
10.2021 - 04.2022

NetApp Presales Lead, Africa

Westcon Group (Westcon Africa)
09.2014 - 08.2021

Netapp Presales & Installation Engineer –

Computer Warehouse Limited (CWL)
10.2010 - 08.2014

End User Support Engineer

Mobile Telecommunication Company
08.2006 - 09.2010

Certificate - Applied Business Analysis

University of Manitoba (Extended Education)

Master’s - Business Administration

Ladoke Akintola University of Technology

National Diploma - Computer Science

Auchi Polytechnic

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EMMANUEL OLUDARE KEHINDE