Mariam Akinwande
London,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Operations Manager
Courtyard Events
09.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Store Manager
Payless Food Market
02.2017 - 09.2023
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Completed point of sale opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory control, cash control, and store opening and closing procedures.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Store Manager
Dollarama
03.2019 - 07.2023
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Customer Service Specialist
Concentrix
04.2022 - 12.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled more than 60 customer inquiries, Order and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
GED -
INTERNATIONAL CAREER SCHOOL
Montreal, QCLicenses & Certifications
GED -
Collège International Marie De France
Montreal, QC05.2015
High School Diploma -
St Thomas Aquinas
Brampton, ON05.2008
Skills
- Accurate Cash Handling
- Employee Motivation
- Order Management
- Customer Service Excellence
- Staff Training
- Staff Management
- Marketing and Advertising
- Financial Operations Management
- Microsoft Outlook
- Kitchen Equipment Operation
- Working with Remote Teams
- Team Meeting Facilitation
- Microsoft Word
- Fast Food Experience
- Decision-making
- Work Planning and Prioritization
Timeline
Operations Manager
Courtyard Events
09.2023 - Current
Customer Service Specialist
Concentrix
04.2022 - 12.2022
Assistant Store Manager
Dollarama
03.2019 - 07.2023
Store Manager
Payless Food Market
02.2017 - 09.2023
GED -
INTERNATIONAL CAREER SCHOOL
Licenses & Certifications
GED -
Collège International Marie De France
High School Diploma -
St Thomas Aquinas
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