Mariam Akinwande
Courtyard Events
London,ON
7
years of professional experience
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Work History
Operations Manager
3 Years 2 Months- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Store Manager
6 Years 7 Months- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Completed point of sale opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory control, cash control, and store opening and closing procedures.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Store Manager
4 Years 4 Months- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Customer Service Specialist
8 Months- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled more than 60 customer inquiries, Order and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
GED
- Ontario Security Guard License,FIRST AID/CPR, Medical Transcription, Smart Serve, Pro Serve, Customer service Excellence
GED
High School Diploma
Skills
Accurate Cash Handling
Employee Motivation
Order Management
Customer Service Excellence
Staff Training
Staff Management
Marketing and Advertising
Financial Operations Management
Microsoft Outlook
Kitchen Equipment Operation
Working with Remote Teams
Team Meeting Facilitation
Microsoft Word
Fast Food Experience
Decision-making
Work Planning and Prioritization
Timeline
Operations Manager
Courtyard Events
09.2023 - CurrentRead More
Customer Service Specialist
Concentrix
04.2022 - 12.2022Read More
Assistant Store Manager
Dollarama
03.2019 - 07.2023Read More
Store Manager
Payless Food Market
02.2017 - 09.2023Read More
INTERNATIONAL CAREER SCHOOL
GED
Read More
Licenses & Certifications
Read More
Collège International Marie De France
GED
Read More
St Thomas Aquinas
High School Diploma
Read More