EMMANUEL OLOLO
Winnipeg,MB
Summary
Certified personal trainer, nutrition coach and bodybuilding specialist with diverse interests in fitness, sales and nutrition. Equipped with business management skills through my diploma, self-owning my training business and managerial roles in sales and customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Contact Point 360/Enercare
01.2022 - Current
- Trained staff on new systems, products and offers
- Assessed team member performances by delivering one-on-one coaching to promote better service
- Oversaw and reviewed customer service staff activities to provide regular performance-related feedback
- Investigated sensitive customer service complaints and delivered a prompt resolution to customer satisfaction.
Private Personal Trainer
Self Owner
02.2021 - Current
- Trained clients during strength training, cardiovascular exercise, and stretching.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Demonstrated proper technique for exercises to avoid injuries.
- Specialized in providing one-on-one training lessons for hypertrophy (muscle building), functional training for my older clients and fat loss.
- Specialized in creating nutritional and training plans for clients.
Senior Technical Support Advisor
Concentrix Technologies LTD
04.2020 - 03.2022
- Assisted Junior technical advisors in meeting the critical quality and productivity performance metrics
- Specialized in troubleshooting all office software and resolving a wide variety of customer and advisor issues efficiently and on time
- Maintained good communication with management to fully inform Junior technical advisors of all problems or unusual matters arising
- Identified prospective candidates for job openings at Concentrix.
Public Relations Officer
Goodman’s Academy
01.2015 - 01.2018
- Developed public relations strategies to promote ideas, products and services for the Academy
- Created content for their websites, social media pages and messaging platforms
- Developed plans and materials to communicate organizational activities, benefits and social activities.
Education
Bachelor of Arts - Political Science And Business Management
University of Manitoba
Winnipeg, MB06.2022
Bachelor of Arts - Arts
International College of Manitoba - College
Winnipeg, MB05.2015
High school diploma or GED - Arts
Stella Maris College
07.2014
Skills
- Personal Training
- Nutrition
- Sales
- Bodybuilding Specialist
- Leadership
- Business Networking
- Search Engine Optimization (SEO)
- Team Building
- Time management
- Market Strategy
- CRM Software
- Data management
- Microsoft 365
- Management Skills
- Organizational Skills
- Project Planning and Management
- People Skills
- Computer Skills
- Business Communications
- Supervising Experience
- Payroll Accounting
- Donor Research
Languages
English
Certification
- International Sports Sciences Association - Certified Personal Trainer
- International Sports Sciences Association - Certified Nutrition Coach
- International Sports Sciences Association - Bodybuilding Specialist
- CPR/AED Certification
Websites
Timeline
Customer Service Supervisor
Contact Point 360/Enercare
01.2022 - Current
Private Personal Trainer
Self Owner
02.2021 - Current
Senior Technical Support Advisor
Concentrix Technologies LTD
04.2020 - 03.2022
Public Relations Officer
Goodman’s Academy
01.2015 - 01.2018
Bachelor of Arts - Political Science And Business Management
University of Manitoba
Bachelor of Arts - Arts
International College of Manitoba - College
High school diploma or GED - Arts
Stella Maris College
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