Emmanuel Okwuegbe
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's
09.2023 - 02.2024
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Account Manager
Zenith Bank Plc
05.2022 - 03.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Streamlined internal processes for better efficiency in account management tasks increasing team productivity by 15%.
Technical Supervisor
Dunebase Limited
11.2019 - 11.2020
- Spearheaded the successful completion of various projects through effective leadership, resource management, and collaboration with cross-functional teams.
- Played an instrumental role in the successful completion of numerous high-stakes projects, utilizing strong leadership skills to guide team members through complex challenges and deliver exceptional results.
- Boosted team morale and productivity levels through regular recognition of outstanding individual contributions and collaborative successes within the department.
- Initiated regular preventive maintenance routines to minimize equipment failure rates and extend the life of company assets.
- Demonstrated excellent problem-solving abilities by quickly identifying root causes of technical issues and implementing appropriate solutions to mitigate future occurrences.
Education
Post-Graduate Diploma - Agri-Business Management
Fanshawe College of Applied Arts And Technology
London, ON02.2024
Bachelor of Science - Fisheries And Aquaculture
University of Lagos,Nigeria
Lagos,Nigeria01.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Customer Engagement
- Leadership Qualities
Languages
English
Full Professional
Timeline
Crew Member
McDonald's
09.2023 - 02.2024
Account Manager
Zenith Bank Plc
05.2022 - 03.2023
Technical Supervisor
Dunebase Limited
11.2019 - 11.2020
Post-Graduate Diploma - Agri-Business Management
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Fisheries And Aquaculture
University of Lagos,Nigeria
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