Emmanuel Okorogbuje
Regina,Canada
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
5
5
years of professional experience
Work History
Ops Coordinator
FedEx Ground
Regina, Canada
11.2022 - 05.2024
- Communicating the goals of management executives or owners to the production teams and other employees
- Ensuring that all company policies and government guidelines are respected throughout the workflow process
- Collecting data and maintaining accurate company or departmental records
- Investigates and reports on damage to outside plant facilities
- Isolates and resolves rural cable issues
- Operates trenching equipment to install, repair, and replace subsurface service wire
- Investigates client complaints regarding service issues
- Identifies, fixes, and replaces faulty and/or damaged station equipment and outside plant facilities in order to restore or enhance service
- Ensures that inconsistencies in work orders, repair calls, or customer accounts are brought to the attention of the appropriate department
- Creating, improving, and maintaining an organized system across all departments
- Collaborate with all departments to come up with realistic and efficient improvements regularly
Receptionist/Night Auditor
Wingate
Regina, Canada
02.2019 - 04.2022
- Managed the front desk operations, including greeting visitors and answering calls
- Scheduled appointments and maintained the calendar for the management team
- Performed data entry and assisted with various administrative tasks
- Managed the incoming and outgoing mail and ensured timely delivery
- Assisted with ad-hoc tasks as required
Education
Bachelor of Arts - Economics and Society
University of Regina
Regina, SK, Canada01.2022
High-School Certificate - Science
Delta Careers College
Warri, Delta state01.2013
Skills
- Recordkeeping
- Staff supervision
- Administrative oversight
- Scheduling and calendar management
- Database management
- Accounts reconciliation
- Report writing
- Client coordination
- Logistics coordination
- Regulatory compliance
- Adaptability and flexibility
Timeline
Ops Coordinator
FedEx Ground
11.2022 - 05.2024
Receptionist/Night Auditor
Wingate
02.2019 - 04.2022
Bachelor of Arts - Economics and Society
University of Regina
High-School Certificate - Science
Delta Careers College
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