EMMANUEL OKONKWO

Handle both outbound and inbound customer calls, making sure to documents are properly arranged. When problems arise, quickly identify them and follow our simple procedures to get them resolved.

Keep track of your efforts and any customer details in our system as needed.

Take the time to learn about our customers and their unique business processes to better assist them.

Get to know our key performance standards and Service Level Agreements (SLAs) to ensure we're meeting goals together.

Join in on training sessions to build your knowledge about our processes, the industry, and to grow your professional skills.

Show that you understand our customers' needs and work hard to maintain high satisfaction ratings.

Familiarize yourself with the incident management process and stick to our client information system policies and service desk procedures.