Emmanuel Okon
Montreal,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Internal Audit Team Member
First Bank Of Nigeria
07.2022 - 09.2023
- Prepared working papers, reports and supporting documentation for audit findings.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
Head Financial Transactions
First Bank Of Nigeria
08.2020 - 05.2022
- Managed cash handling, funds transfer, clearing activities, and ATM reconciliation.
- Ensured staff welfare and efficient office equipment maintenance.
- Drove performance improvement initiatives throughout business and mobilized unprecedented advances in invoicing timeliness, cost reduction and asset management.
- Handled over 13,000 customer accounts and resolved complaints promptly
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Operated computers programmed with accounting software to record, store and analyze information.
- Properly processed deposits, withdrawals and payments for average of 300 customers daily.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Monitored transactions and customer behavior to identify signs of fraud.
Head Customer Services
First Bank Of Nigeria
08.2015 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Relationship Manager, Banking Operations
United Bank Of Africa, UBA
11.2013 - 07.2015
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Participated in industry events and trade shows to promote products and services.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
Master of Science - Business Analytics And Technology Management
Concordia University
Montreal, QC09.2023
Master of Arts - Accounting And Financial Management
Bayero University
Kano10.2018
MBA - Human Resources Management
Bayero University
Kano NG06.2016
Bachelor of Science - Accounting
Ahmadu Bello University
Zaria, Kaduna10.2011
Skills
- Bank Secrecy Act
- Corrective Actions
- Strategic Execution
- Appraisal Accuracy
- Presenting Cases
- Critical Thinking and Analysis
- Reliability and Integrity Improvement
- Staff Oversight and Leadership
- Coordinate Investigations
Certification
- Licensed ICAN - 2022
Affiliations
- Institute of Public Management (Graduate Member) - 2012
- International Project Management Professional (Certified Member) - 2012
- Nigeria Institute of Management - 2012
- UBA Academy (Graduate Certificate) - 2013
- Institute of Chartered Accountants (ACA) - 2022
Football, Reading, Travelling
Language:
English, Hausa, and Ibibio.
Additional Information
Current Student of concordia University, montreal. Open to learn new skill and Language and take responsibility
Timeline
Internal Audit Team Member
First Bank Of Nigeria
07.2022 - 09.2023
Head Financial Transactions
First Bank Of Nigeria
08.2020 - 05.2022
Head Customer Services
First Bank Of Nigeria
08.2015 - 07.2020
Relationship Manager, Banking Operations
United Bank Of Africa, UBA
11.2013 - 07.2015
Master of Science - Business Analytics And Technology Management
Concordia University
Master of Arts - Accounting And Financial Management
Bayero University
MBA - Human Resources Management
Bayero University
Bachelor of Science - Accounting
Ahmadu Bello University
- Licensed ICAN - 2022
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