EMMANUEL OKOMONO

I had personal challenges preventing me from working.

• Started and launched a blog about fashion and lifestyle
• Brand deals and collaborations for lead generations, marketing and sales.
• Proofread edited, and revised content as needed to maintain accuracy and high quality standards.
• Optimized blog posts for SEO, resulting in higher search engine rankings and increased organic traffic.
• Researched creative topics to write, edit and create layouts for new articles and features.
• Implemented SEO strategies to optimize web content for search engines.
• Updated older blog posts to refresh content, maintain relevance, and improve search engine performance over time.
• Monitored website analytics to identify trends, make data-driven decisions, and improve user experience.
• Designed visually appealing graphics for use within blog posts or promotional materials using image editing software such as Adobe Photoshop or Canva.
• Developed and pitched story ideas to editors.
• Completed accurate and polished formatting in line with publishing standards prior to submission.
• Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
• Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
• Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.

• Cashier
• Retail services and styling consultant
• Involved in the marketing of the company culture; blog writing, Instagram posting etc.
• Supported marketing efforts by distributing promotional materials both within the store and during outside events such as trade shows or community gatherings.
• Stayed current on industry trends and product knowledge to provide informed recommendations to customers looking for specific items or solutions.
• Actively engaged with customers upon entry into the store, creating a welcoming atmosphere conducive to successful sales interactions.
• Trained new employees on company policies, procedures, and sales techniques to expedite their onboarding process.
• Focused on achieving daily, weekly, and monthly sales goals in order to contribute to the overall success of the organization.
• Conducted regular audits of store operations, identifying areas for improvement and implementing appropriate changes.
• Managed inventory levels, ensuring optimal stock availability for high-demand products.
• Enhanced customer loyalty by offering tailored solutions that met individual needs.
• Resolved customer complaints promptly, maintaining a positive brand image.
• Monitored customers for signs of security concerns and escalated issues to management.
• Recommended complementary purchases to customers, increasing revenue.
• Prioritized helping customers over completing other routine tasks in store.
• Managed efficient cash register operations.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Used in-store system to locate inventory and place special orders for customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Listened to customer needs and desires to identify and recommend optimal products.
• Trained and supervised new employees to use selling strategies and apply best practices.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Developed strong rapport with customers and created positive impression of business.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Exceeded sales goals by [Number]% utilizing exemplary customer service skills.

• IT service support to various clients across Canada and USA
• Engaging with and helping companies that purchased IT services with LVS to repair and resolve their technical issues and inquiries
• Conducted regular quality assurance checks identify resolve any potential issues before they impacted end-users or system performance.
• Developed clear specifications for project plans using customer requirements.
• Business to business technical sales with stakeholders and companies to better their security systems.
• Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
• Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
• Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
• Wrote strategic business plans outlining need for departmental information technology resources.
• Liaised with other departments to minimize network interruptions and possible downtimes.
• Coordinated secure system access of users to various department systems and platforms.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Managed life cycle replacement of hardware and software.
• Met architecture compatibility and guidelines through effective troubleshooting.
• Optimized network performance through proactive monitoring, configuration adjustments, and hardware upgrades, resulting in improved connectivity and speed.
• Collaborated with fellow engineers to evaluate software and hardware interfaces.
• Streamlined communication channels for increased productivity with effective collaboration tools.
• Implemented security measures to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities.
• Inspected equipment, assessed functionality, and optimized controls.
• Evaluated emerging trends in technology, recommending strategic investments to maintain a competitive edge within the industry.
• Enhanced system efficiency by implementing innovative IT solutions and optimizing existing processes.
• Implemented and managed operating systems and software, security systems and intrusion detection systems.
• Coordinated efficient large-scale software deployments.
• Collaborated cross-functional teams ensure alignment expectations deliver consistent high-quality results across various aspects projects.

• Level 1 technical support for Crave TV
• General inquiries and information rendered towards existing and new customers of Crave TV via Bell Media and Corporations
• Responded on average to over 50 calls per shift all over Canada (Quebec Inclusive)
• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
• Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
• Met all call quality standards and daily quotas for first-call resolution.
• Responded to customer calls and emails to answer questions about products and services.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Trained new personnel regarding company operations, policies and services.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Cross-trained and provided backup support for organizational leadership.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and French languages.
• Gained customer trust by providing knowledgeable and accurate information in both English and French.
• Communicated with management when customer issues escalated and worked to find resolutions.
• Provided language translation services for customer service inquiries.
• Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
• Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
• Maintained and managed customer files and databases.
• Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
• Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
• Utilized advanced knowledge of products and services to provide accurate information to customers while upselling when appropriate.
• Developed strong relationships with clients by offering personalized assistance tailored to their individual needs and preferences.
• Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
• Proactively identified areas for improvement in processes or procedures, implementing changes that led to enhanced service delivery.

• Processing claims for LG retailers all over Canada (Quebec inclusive)
• Reporting to the financial manager about illegal claims and refunding budgets
• Payment to the store managers when they make sales on LG products
• Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
• Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
• Prepared files, letters and notices.
• Logged, allocated and managed claims.
• Continuously improved personal performance by seeking feedback from peers, supervisors, and clients for self-improvement and growth.
• Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.
• Supported colleagues in managing complex claims by sharing expertise in policy interpretation and problem-solving techniques.
• Coordinated effectively between multiple departments such as underwriting, finance and legal teams ensuring smooth flow of information throughout the claims process.
• Collaborated with team members to expedite high-priority claims for faster resolution and improved client relations.
• Conducted comprehensive research to interpret coverage details accurately thereby reducing ambiguities that could lead to disputes or litigation.
• Reduced claim resolution times with thorough investigation and prompt communication with involved parties.
• Boosted departmental productivity by cross-training on various roles within the claims team, providing backup support as needed.
• Transmitted case files between offices.
• Coordinated with contracting department to resolve payer issues.
• Modified, updated and processed existing policies.
• Determined appropriateness of payers to protect organization and minimize risk.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Verified client information by analyzing existing evidence on file.
• Posted payments to accounts and maintained records.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Processed and recorded new policies and claims.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Calculated adjustments, premiums and refunds.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Collaborated with internal departments and external vendors to achieve fast resolution of claims.
• Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
• Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
• Investigated accidents or incidents to determine cause and extent of damages.
• Examined reports, accounts, and evidence to determine integrity and accuracy of information.
• Developed and implemented strategies to improve claim processes.
• Monitored and managed claim expenses to control costs and maximize profitability.
• Interviewed policyholders to verify information and obtain additional details.
• Researched and analyzed complex claims to determine next steps and possible outcomes.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Updated claims system to track claim status and provide relevant information to other department.
• Followed up with customers on unresolved issues.
• Implemented cost-saving measures without compromising quality or accuracy in work output, demonstrating resourcefulness in daily tasks.

• Pizza Pizza: bilingual order taking agent for Pizza Pizza across Canada (all provinces and territories)
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Achieved personal sales targets by upselling products or services when appropriate during customer interactions.
• Streamlined call handling processes for improved efficiency and reduced average call time.
• Kept records of calls placed and charges incurred.
• Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
• Placed orders, located products and services and troubleshot issues to meet customer needs.
• Handled escalated calls with professionalism, finding resolutions that satisfied both customer needs and company guidelines.
• Collaborated with team members to achieve and maintain high-quality service standards consistently.
• Provided empathetic assistance to customers experiencing difficulties with products or services, offering solutions tailored to individual needs.

• Bilingual translator: translation of resumes, placement, student coursework translation, tutoring.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Interacted with customers by phone, email, or in-person to provide information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
• Contributed to successful event planning efforts by coordinating logistics, securing venues, arranging catering services, and overseeing guest registration processes.
• Assisted in the preparation and distribution of marketing materials to clients and potential customers, resulting in increased brand awareness for the company.
• Collaborated effectively with cross-functional teams to achieve shared goals while fostering an inclusive work environment for all team members.
• Ensured timely delivery of mail packages within the organization while also managing outgoing shipments accurately through postal services or courier companies as required.
• Edited documents to keep company materials free of grammar errors.
• Assisted with onboarding of new employees.
• Created and maintained detailed records of all office activities.
• Purchased and maintained office supplies.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Collaborated with various departments to complete assigned tasks.
• Maintained and updated office records, both digital and physical.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Delivered clerical support by handling range of routine and special requirements.
• Input data into spreadsheets and databases.
• Edited and proofread documents for accuracy and completeness.
• Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
• Handled incoming business and client requests for information.
• Provided clerical support, addressing routine, and special requirements.
• Boosted customer satisfaction rates through efficient scheduling of appointments and managing front-desk reception area activities.
• Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
• Maintained an organized and clean office environment to boost staff productivity and overall morale.