Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

EMMANUEL OKOH

St. Catharines,ON

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated student interested in applying excellent communication and interpersonal skills. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Systems Analyst

National Identity Management Commission
FCT Abuja, Nigeria
10.2013 - Current
  • Tested newly installed programs and applications to validate operability.
  • Maintained and created user account profiles and passwords, facilitating company-wide security.
  • Trained staff and users to work with computer systems and programs.
  • Tested, maintained and monitored computer programs and systems.
  • Interacted with vendors to negotiate contracts for hardware and software purchases or services rendered.
  • Provided training sessions for end users on how best utilize the company's systems.
  • Consulted with management to reach agreement on system principles.
  • Resolved escalated issues from help desk personnel related to system functionality.
  • Defined application problems by consulting with clients to evaluate procedures and processes.
  • Coordinated installation of updated computer programs and systems.
  • Designed and implemented security measures to protect data.
  • Provided support for end users in troubleshooting system issues.
  • Developed and managed project plans while providing status updates to management.
  • Implemented quality assurance practices throughout development cycles in order to maximize product reliability.
  • Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
  • Maintained a secure environment by implementing security policies and procedures according to industry standards.
  • Troubleshot program and system malfunctions to restore normal functioning.
  • Deployed updates or patches to existing systems in order to maintain optimal operation levels across all environments.
  • Coordinated and linked computer systems within organization to increase compatibility to share information.
  • Troubleshot and resolved problems with programs and systems.
  • Assisted staff and users with computer malfunctions and program problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Planned and completed group projects, working smoothly with others.
  • Maintained schedule of class assignments to meet deadlines.
  • Understood and followed oral and written directions.
  • Delivered products to customer locations on time.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with others to discuss new opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Answered [Number] calls per shift to assist with customer questions and concerns.

Education

HCIA Certificate - Big Data Analytics

HUAWEI
ONLINE
08-2020

HCIA Certificate - Routing & Switching

HUAWEI
Online
08-2020

HCIP Certificate - Routing & Switching

HUAWEI
Online
08-2020

HCIA Certificate - Security

HUAWEI
Online
08-2020

HCIA Certificate - Storage

HUAWEI
Online
08-2020

HCIA Certificate - Transmission

HUAWEI
Online
08-2020

Attendance Certificate - Developer Training

IDEMIA
NIMC HQ Nigeria
03-2018

Database Management Administration - Oracle 11g

Softclick Computer Institute
Benue, Nigeria
11-2011

Bachelor of Arts - Journalism And Mass Communication

Bingham University
Nigeria
12-2009

Diploma - Computer Application

Bujam-B Computers
Benue State Nigeria
08-2002

Masters - DevOps Engineering

Darey.io
Online

Skills

  • End-User Support
  • Equipment Configuration
  • Diagnostic Tools
  • Application Support
  • Troubleshooting and Diagnostics
  • System Upgrades
  • Systems Analysis
  • System Maintenance
  • Workflow Improvement
  • Data Extraction
  • Information Security

Affiliations

  • People have a limit to resources like time, money, and energy. It is completely understandable to want to accomplish so many things; however, it is important to consider how much time is in a day. Know that you are one person. Erase the idea of perfection and problem-solving for others—it’s okay not to get everything done. You are doing your best.
  • Find the people in your life who build you up and support you, who add value to your life, and inspire you to be a better version of yourself. Try to avoid people who add or create more stress for you. Remember that stress will affect you physically, so, within reason, consider phasing out those who might be causing your stress or imbalance.
  • Often people say yes to others because there might be an unreasonable pressure to immediately please people. It is important to consider your current list of responsibilities. Take time to think about what you can reasonably complete. Try to alleviate adding extra stress by learning how to say no.
  • Resting doesn’t always have to equate to sleeping, but scheduling time to relax can be beneficial to your health. Intentionally do things that give you comfort, peace, health, and happiness. Make a deliberate effort to prioritize your needs.
  • There will always be something that we will need to do, haven’t gotten to, or something we have always wanted to do. Try to avoid obsessing about the future, and focus on what is happening today. Creating a healthy, balanced life requires you to be present in your family, friends, hobbies, and work.

Languages

English
Elementary

References

References available upon request.

Timeline

Systems Analyst

National Identity Management Commission
10.2013 - Current

HCIA Certificate - Big Data Analytics

HUAWEI

HCIA Certificate - Routing & Switching

HUAWEI

HCIP Certificate - Routing & Switching

HUAWEI

HCIA Certificate - Security

HUAWEI

HCIA Certificate - Storage

HUAWEI

HCIA Certificate - Transmission

HUAWEI

Attendance Certificate - Developer Training

IDEMIA

Database Management Administration - Oracle 11g

Softclick Computer Institute

Bachelor of Arts - Journalism And Mass Communication

Bingham University

Diploma - Computer Application

Bujam-B Computers

Masters - DevOps Engineering

Darey.io
EMMANUEL OKOH