EMMANUEL OKO
Brampton,ON
Summary
Highly motivated and customer-focused professional with 3+ years of experience at Godswish Enterprises and Xiaomi, seeking a Customer Representative position. Leveraging exceptional communication, problem-solving, and interpersonal skills to deliver outstanding customer service and drive client satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Xiaomi
01.2024 - 08.2024
- Responded promptly to customer inquiries via phone, email, and chat, providing accurate information about products and services
- Resolved customer complaints by identifying issues, troubleshooting, and offering appropriate solutions
- Managed a high volume of calls and maintained customer satisfaction ratings above company benchmarks
- Processed orders, returns, and exchanges efficiently while maintaining data accuracy
- Collaborated with other departments to address escalated issues and ensure timely resolutions
- Utilized CRM software to document customer interactions and track progress
- Contributed to team goals by meeting or exceeding key performance indicators (KPIs), including first-call resolution and average response time
- Responded to customer requests for products, services, and company information.
Sales and Support Specialist
Godswish Enterprises
02.2022 - 12.2023
- Assisted customers with product selection, provided detailed information, and upsold additional products and services
- Maintained detailed knowledge of product offerings and promotions to answer customer questions effectively
- Handled account inquiries, billing issues, and service changes with professionalism
- Participated in training sessions to stay updated on new products, services, and company policies
- Developed strong relationships with customers to build loyalty and repeat business
Education
Undergraduate -
Sheridan College
Brampton, Ontario01.2026
Skills
- Excellent verbal and written communication skills
- Proficient in CRM software (eg, Salesforce, Zendesk)
- Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- Skilled in handling high volumes of customer inquiries via phone, email, and chat
- Proven ability to deescalate customer complaints and ensure resolution
- Physically capable of lifting heavy objects and performing tasks such as bending, stooping, and reaching
- Familiarity with order processing and account management systems
- Ability to work independently or collaboratively in a team setting
Languages
English
Native or Bilingual
French
Elementary
Timeline
Customer Service Representative
Xiaomi
01.2024 - 08.2024
Sales and Support Specialist
Godswish Enterprises
02.2022 - 12.2023
Undergraduate -
Sheridan College
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