Emmanuel Ogianyo
Dartmouth,Nova Scotia
Summary
I am a dedicated and customer-focused Auto Customer Service Representative with over 5 years of experience in the automotive industry. Adept at handling inbound and outbound calls, resolving customer inquiries and providing top-notch service to enhance customer satisfaction. Strong problem-solving skills with a commitment to delivering efficient and courteous service in a fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CO-OP/Automotive Technician Apprentice
Canadian Tire 044
Quinpool Rd. Halifax, NS
06.2024 - 12.2025
- Customer interraction
- Use tools, equipment and diagnostic software effectively.
- Perform routine maintenance on vehicles such as oil change, brake, tires and lots more
- Maintain accurate records of work performed and report findings to supervisors.
- Support in assembling, disassembling and testing components.
Auto Parts (Customer Service) Representative
Canadian Tire 044
Quinpool Rd. Halifax, NS
09.2023 - 04.2024
- Assist customers' inquiries via calls promptly and professionally, ensuring exceptional service while maintaining brand standards.
- Provide accurate information and troubleshooting support to resolve non-routine issues efficiently.
- Maintain detailed records of customer interactions in the company database to ensure accurate follow-ups.
- Work collaboratively with internal teams to address and resolve customer concerns.
- Maintain high service quality scores by adhering to customer service protocols.
Customer Support Representative
COSCHARIS LIMITED
Abuja, Nigeria
03.2021 - 06.2023
- Responded to customer inquiries about vehicle features, maintenance schedules and warranty information.
- Processed service requests and scheduled appointments for customers efficiently.
- Assisted in upselling and recommending automotive services or products as needed.
- Maintained professionalism and empathy while handling customer complaints and escalations.
Education
Automotive Service And Repair
NOVA SCOTIA COMMUNITY COLLEGE
Dartmouth, NS06-2024
Mechanical Engineering
AUCHI POLYTECHNIC AUCHI
Edo State, Nigeria09-2014
Skills
- Computer & Software Proficiency
- Communication Skills
- Call Handling (Inbound & Outbound)
- Customer Service Excellence
- Adaptability & Resilience
- Problem-Solving Abilities
- Automotive Knowledge (Terminology, Repair instruction and Auto parts)
- Time Management & Multitasking
- Preparing reports
Certification
- Customer Service Excellence Certification
- Automotive Service Excellence (ASE) Customer Service Consultant
- Automotive Industry Training
- CRM Software Training
- First Aid & CPR level C
- Workplace Hazardous Material Information System (WHIMIS)
- Occupational Health and Safety
- Driver's License Class 4
Languages
English
Full Professional
References
References available upon request.
Timeline
CO-OP/Automotive Technician Apprentice
Canadian Tire 044
06.2024 - 12.2025
Auto Parts (Customer Service) Representative
Canadian Tire 044
09.2023 - 04.2024
Customer Support Representative
COSCHARIS LIMITED
03.2021 - 06.2023
Automotive Service And Repair
NOVA SCOTIA COMMUNITY COLLEGE
Mechanical Engineering
AUCHI POLYTECHNIC AUCHI
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