EMMANUEL ODIBE
Edmonton,AB
Summary
Experienced and reliable customer service representative with 5 years of experience handling high-pressure situations. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Service-oriented resolution expert with experience providing troubleshooting and support for customers as well as cultivating positive image of company.
On the other hand hard-working and motivated industrial worker with 1 year experience and strong determination to perform great work. Adept at operating various professional production and industrial equipment as well as handling and installing materials. Quick learner open to new job opportunities with possibility for professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Versatile and Junior Production Operator
GMM, Interim Randstad Inhouse
06.2023 - 03.2024
- Operated and maintained variety of machinery and equipment to support production processes
- Monitored production process to ensure efficiency and quality standards are met
- Collaborated with team members to optimize workflows and meet production targets
- Learned and followed SOPs under supervision
- Ensured work areas were clean and organized
- Reported issues or discrepancies to senior staff and seeking guidance when needed
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
Metal Installer
Dorison, Interim Adworks
03.2023 - 04.2023
- Read blueprints effectively to create item being specified
- Determined what requirements are needed for project and communicate with proper department to acquire correct amount of metal, essential tools and any other necessary supplies
- Measured pieces of metal to ensure abiding by appropriate dimensions
- Fastened pieces of metal together to create larger fabrication such as stairs and doors by using bolts, caulk or any other bond to be most appropriate for component
Call Centre Customer Service Representative
Neo Systems
01.2017 - 02.2022
- Promoted products and services during service calls, managed and analyzed orders to enhance customer experience and drive sales
- Delivered exceptional customer service by leveraging extensive product knowledge, created positive and welcoming interactions with every customer
- Acquired and maintained comprehensive understanding of product information to respond to customer inquiries accurately and proficiently
- Recorded customer interactions in database to track requests, document issues, and capture proposed solutions effectively for future reference and analysis.
Education
Bachelor of Education - Department of Physical Health Education
Delta State University
Abraka, Nigeria11.2007
Skills
- Reliability and punctuality
- Adaptable to change
- Safety Protocols Adherence
- Continuous Improvement Mindset
- Attention to Detail
- Time Management
- Problem-solving skills
- Customer communications
- Interpersonal Skills
Certification
Forklift Training Certificate – eSafetyFirst Canada
April 2024
Certificate valid tille April 2027
The program provided theoretical safety forklift training and evaluation of general nature.
CACES Cat.2 Inventory stacker, Electric Pallet Jack - CERTIGO, France
February 2024
Certificate valid till February 2029
Intensive 2-day course was focused on theoretical concepts and practical applications of effective inventory staking.
BTP Professional identification card - France
April 2023
Card valid till 2028
Construction and public works card issued by Union of French funds CIBTP in France
Referees
Julie Evrard
Account Manager and Interim HR
inhgvp.valauperche@randstad.fr
33 (669) 032-078
Sébastien Thirouard
Mayor of Val-au-Perche, France
accuel@valauperche.fr
Martine Georget
President of l'ADMR Val-au-Perche, France
accuel@valauperche.fr
Felix Dalyop
Former Colleague at Neo Systems
fdalyop@atb.com
1 (780) 695-3967
Languages
English
Native or Bilingual
French
Elementary
Timeline
Versatile and Junior Production Operator
GMM, Interim Randstad Inhouse
06.2023 - 03.2024
Metal Installer
Dorison, Interim Adworks
03.2023 - 04.2023
Call Centre Customer Service Representative
Neo Systems
01.2017 - 02.2022
Bachelor of Education - Department of Physical Health Education
Delta State University
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