Emmanuel Odeyemi
Ketu,Lagos State
Summary
Results-driven Marketing Manager with expertise in developing marketing strategies and managing social media engagement. Proven ability to collaborate with cross-functional teams, analyze market trends, and create compelling content that elevates brand visibility.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Client Service Specialist
Flexi 247
Ikeja, Lagos
07.2022 - Current
- Managed client inquiries and provided timely support for service-related issues.
- Collaborated with cross-functional teams to resolve client service challenges efficiently.
- Documented client interactions and maintained accurate records in the CRM system.
- Assisted in training new staff on client service protocols and best practices.
- Developed and updated client communication templates for consistency and clarity.
- Facilitated virtual meetings to address client needs and enhance service delivery.
- Analyzed client feedback to identify trends and suggest process improvements.
- Maintained product knowledge to effectively guide clients on service offerings.
- Organized resources such as webinars or online events aimed at educating customers on how best to utilize services offered by the company.
- Provided customer service to clients by responding to inquiries and resolving complaints.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Scheduled and confirmed appointments based on customer availability.
Marketing Manager
Emcoy Enterprises (Owned Business)
Ketu, Lagos
03.2022 - Current
- Developed comprehensive marketing strategies aligned with brand objectives.
- Managed social media campaigns to enhance online presence and engagement.
- Coordinated cross-functional teams to execute successful product launches.
- Analyzed market trends to identify opportunities for growth and improvement.
- Created engaging content for various marketing channels, including email and web.
- Oversaw budget allocation for marketing initiatives and ensured effective spending.
- Conducted competitor analysis to inform strategic decision-making processes.
- Developed social media strategies to enhance brand visibility and engagement.
- Managed content calendars to ensure timely posts across all platforms.
- Collaborated with design teams to create engaging visual content for campaigns.
- Analyzed audience insights to refine targeting and improve content relevance.
Graduate Assistant
Ministry of Foreign Affairs
Abuja, FCT
05.2021 - 02.2022
- Assisted in preparing diplomatic correspondence and official documents.
- Coordinated logistics for international meetings and conferences.
- Conducted research on foreign policy issues and regional developments.
- Supported senior staff in drafting reports and briefing materials.
- Managed administrative tasks for team members efficiently.
- Facilitated communication between departments and external stakeholders.
- Maintained databases related to diplomatic missions and initiatives.
- Supported department faculty with administrative assistance, as well as curriculum and research support.
- Collaborated with faculty on special projects related to curriculum development and program assessment.
- Performed administrative duties such as scheduling meetings, preparing reports and maintaining files.
- Maintained office hours to provide direct contact with students or clarify course material or course content.
- Facilitated communication between faculty members and departmental staff.
Education
Bachelor of Science - International Relations
Caleb University
Ikorodu, Lagos State09-2020
Skills
- Client relationship management
- Client communication
- CRM software
- Service issue resolution
- Marketing strategy development
- Cross-functional collaboration
- Content creation
- Data analysis
- Social media management
- Problem solving
- Attention to detail
- Time management
- Effective listening
- Telephone skills
- Brand representation
- Email etiquette
- Adaptability
- Creative solutions
- Cross-selling techniques
- Live chat support
- Portfolio maintenance
- Remote work capabilities
- Compliance requirements
- Client retention strategies
- Promotional mailings
- Call triage
Certification
New Horizon - Microsoft Office Suites (MS-Suites)
Timeline
Client Service Specialist
Flexi 247
07.2022 - Current
Marketing Manager
Emcoy Enterprises (Owned Business)
03.2022 - Current
Graduate Assistant
Ministry of Foreign Affairs
05.2021 - 02.2022
Bachelor of Science - International Relations
Caleb University