Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

EMMANUEL NWOYE

Winnipeg,Canada

Summary

IT and cybersecurity professional skilled in troubleshooting, user support, and security monitoring. Proficient with Windows, macOS, AD, SIEM, and remote tools. Focused on fast, secure, and user-friendly solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Floorhand

Eagle Well Servicing
05.2025 - Current
  • Aided in pipe handling tasks, such as lifting, moving, and connecting pipes during drilling operations.
  • Moved or relocated materials and equipment required for drilling tool assembly to and throughout work site.
  • Carried out general manual labor activities to aid site productivity.
  • Assisted in rig-up and rig-down procedures, ensuring timely project completion.
  • Executed daily operations quickly and accurately, achieving productivity targets.

Cybersecurity Intern

Acclaim Consulting Inc.
11.2024 - 01.2025
  • Conducted vulnerability scans and penetration tests using Nmap, Nessus, and Burp Suite, identifying 30+ security risks.
  • Monitored security alerts in SIEM tools (Splunk, Elastic Stack) and escalated threats for timely response.
  • Assisted in incident response and forensic log analysis to support root cause investigations.
  • Supported compliance audits and policy enforcement using NIST and CIS benchmarks.
  • Collaborated with senior analysts to patch high-risk vulnerabilities across 50+ endpoints, improving overall security posture.
  • Created technical documentation and weekly reports to streamline team communication.

IT Helpdesk

JTEK Solutions
09.2022 - 10.2024
  • Delivered Tier 1 IT support to 100+ users, resolving software and network issues via TeamViewer and Intune.
  • Troubleshot Windows 10/11, Microsoft 365, VPN, printer, and mobile issues, ensuring high uptime and user satisfaction.
  • Escalated advanced tickets through ServiceNow, enhancing resolution speed and internal documentation.
  • Managed Active Directory accounts, including provisioning, password resets, and access control.
  • Deployed and imaged devices using SCCM, maintaining asset inventory and supporting onboarding.
  • Promoted cybersecurity awareness, reducing phishing risks through user education.

Customer Service IT Support

Apple Inc. (Kelly Connect)
06.2020 - 08.2022
  • Delivered front-line support for iOS, macOS, Apple ID, iCloud, and connectivity issues via phone, chat, and remote tools.
  • Resolved software and setup issues with step-by-step guidance while maintaining high first-call resolution.
  • Logged all cases in Apple CRM, escalating unresolved issues and ensuring accurate documentation.
  • Balanced technical troubleshooting with excellent customer service, achieving strong CSAT scores.
  • Educated users on Apple tools and best practices, reducing callbacks and increasing user independence.

Education

Diploma - Cybersecurity

Herzing College
Winnipeg, MB
01.2025

B.sc. - Computer Science

Brandon University
Brandon, MB
04.2021

Skills

  • Technical Support (Tier 1)
  • Cybersecurity Fundamentals & Threat Detection
  • SIEM Tools (Elastic Stack, Splunk)
  • Network Analysis (Wireshark, Nmap)
  • Remote Support Tools (Team viewer, Intune)
  • Active Directory & User Account Management
  • Microsoft 365 & Windows 10/11 Support
  • Ticketing Systems (ServiceNow, CRM)
  • Vulnerability Assessment & Reporting
  • IOS/macOS, Apple ID, iCloud Troubleshooting
  • Virtualization (Virtual Box, VM Ware)
  • Customer Service & Communication
  • Incident Response Support
  • Problem Solving & First-Call Resolution
  • Documentation & Knowledge Base Contribution

Certification

  • CompTIA Security+, 2025-06-18
  • CompTIA Network+, 2025-07-24
  • Microsoft Certified: Azure Fundamentals
  • ITIL foundation
  • CISSP, 2025-08-20

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved security alert escalations from Elastic SIEM, which led to faster incident triage and reduced response time by 30%.
  • Resolved product issue through consumer testing.
  • Documented and resolved macOS and iOS device syncing issues via Apple ID and iCloud, which led to higher first-call resolution rates and improved customer satisfaction.

Timeline

Floorhand

Eagle Well Servicing
05.2025 - Current

Cybersecurity Intern

Acclaim Consulting Inc.
11.2024 - 01.2025

IT Helpdesk

JTEK Solutions
09.2022 - 10.2024

Customer Service IT Support

Apple Inc. (Kelly Connect)
06.2020 - 08.2022

B.sc. - Computer Science

Brandon University

Diploma - Cybersecurity

Herzing College

Similar Profiles

CREATE PROFILE
EMMANUEL NWOYE