Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emmanuel Nartey

Brampton,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

MTN Ghana
01.2020 - 11.2023
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Retail Sales Associate

Franko Trading Enterprise
10.2017 - 11.2019
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma -

St. Hubert Seminary Senior High School
Kumasi, Ghana
05.2001 -

Skills

Product and service knowledge

undefined

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Customer Service Representative

MTN Ghana
01.2020 - 11.2023

Retail Sales Associate

Franko Trading Enterprise
10.2017 - 11.2019

High School Diploma -

St. Hubert Seminary Senior High School
05.2001 -

Similar Profiles

CREATE PROFILE
Emmanuel Nartey