Overview
Work History
Education
Skills
Languages
Timeline
Receptionist
Emmanuel Namboko

Emmanuel Namboko

Kampala,ON

Overview

3
3
years of professional experience

Work History

RECEPTIONIST

QATAR GLOBAL SPORTS EVENT, ACCOR
08.2021 - 03.2022
  • Key roles and objectives
  • Welcoming guests to the accommodation properties with a warm welcome and a smile.
  • Performing check-ins and checkouts to the guests on the respective properties.
  • Distributing the room keys and monitoring any discrepancies associated with the keys in the key log.
  • Making recommendations to the guests regarding fun activities, various tourist attractions, restaurants among others.
  • Storage of guests' luggage in the respective luggage rooms.
  • Work hand in hand with other departments like the housekeeping to make sure that all guest rooms meet the required standards and accommodate any special client needs.

PARKING ATTENDANT

BARKER LANGHAM RECRUITMENT (EXPO 2020 DUBAI)
01.2019 - 03.2021
  • Roles and responsibilities
  • Manage parking and traffic control in assign area and monitor all surface and garage parking areas for facility.
  • Ensure operation of all vehicles efficiently for valet service and provide tags for all vehicles and maintain log sheet for parking facility usage.
  • Manage all communication with parking supervisor and identify all visitors and tenants violating rules and provide warnings to same.
  • Perform regular patrol on all parking levels and provide assistance to visitors to locate vehicle if required.
  • Manage and resolve all customer queries and control traffic at entrance and exists at all times.
  • Ensure compliance to all safety regulations and company policies and inform management in case of violations.
  • Evaluate parking to ensure optimal utilization of area and maintain safety of all guests.
  • Administer all cash collection for facility and maintain knowledge on all prices for services and manage all emergency situations.

DUTY MANAGER

MILLENIUM HOTELS AND RESORTS - DUBAI
01.2019 - 03.2021
  • Roles and Responsibilities
  • Supervises overall activities in the department.
  • Develops weekly host' schedules, monitors team attendance and put up the leave calendar.
  • Ensures good communication and cooperation between front office department and other departments.
  • Personally welcome guests and allocates rooms and coordinates with supervisor for proper follow up.
  • Resolve guests' issues during their stay in the hotel.
  • Coordinate with the training department to implement training plans.
  • Perform Duty Manager responsibilities on rotating shifts
  • Perform any other duties as assigned by the Manager

Education

Diploma In Tourism, Hospitality and Travels -

Nkumba University
Kampala, Uganda
01.2018

A-Levels: History, Economics and Literature -

St. Augustine's College
Wakiso, Kampala
12.2014

Skills

  • Excellent communication
  • Strong problem solving skills
  • Team management, leadership and team player
  • Punctuality
  • Fluent in English speaking
  • Microsoft office
  • First aid knowledge
  • Strong organizational skills

Languages

English
Full Professional

Timeline

RECEPTIONIST

QATAR GLOBAL SPORTS EVENT, ACCOR
08.2021 - 03.2022

PARKING ATTENDANT

BARKER LANGHAM RECRUITMENT (EXPO 2020 DUBAI)
01.2019 - 03.2021

DUTY MANAGER

MILLENIUM HOTELS AND RESORTS - DUBAI
01.2019 - 03.2021

Diploma In Tourism, Hospitality and Travels -

Nkumba University

A-Levels: History, Economics and Literature -

St. Augustine's College

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Emmanuel Namboko