Overview
Work History
Education
Skills
Timeline
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EMMANUEL MUCYO

Winnipeg,MB

Overview

3
3
years of professional experience

Work History

Cashier and Customer Care

MACODI

Customer Service Representative

AIRTEL RWANDA
03.2019 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Store Manager

Prix Cadeau Super Market
02.2019 - 02.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

Bachelor of Arts - Criminal Justice

UNIVERSITY OF WINNIPEG
WINNIPEG
08.2024

Skills

  • High-Volume Environments
  • Tagging Updates
  • Answering Customer Questions
  • Customer Experience
  • Customer Satisfaction
  • Cashier Oversight
  • Microsoft Office
  • Adaptable and Flexible
  • Resolving Discrepancies
  • Social Perception
  • Persuasive Techniques

Timeline

Customer Service Representative

AIRTEL RWANDA
03.2019 - 04.2022

Store Manager

Prix Cadeau Super Market
02.2019 - 02.2021

Cashier and Customer Care

MACODI

Bachelor of Arts - Criminal Justice

UNIVERSITY OF WINNIPEG

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EMMANUEL MUCYO