Summary
Overview
Work History
Education
Skills
Languages
Ontario Certified Soccer Coach
Timeline
Generic
EMMANUEL MIKANAGU

EMMANUEL MIKANAGU

London,CANADA

Summary

  • Applied experience with Cloud Technologies, Azure, Jboss, Salesforce, Mulesoft, Vmware, Web Services and Middleware Technologies (Over 15 years of IT Experience in the Canadian Banking industry)


  • Experience building, deploying and administering Cloud Platform enterprise solutions and Technical experience in support of the full development life cycle including design, testing, user acceptance test, production deployment and maintenance.


  • Demonstrated knowledge with strategies, tools, and methodologies to predict, identify, and solve technical issues across hardware, software, applications, and operational realms.


  • Advanced knowledge on UNIX (Linux/Solaris/AIX) operating systems and Windows Servers and working Knowledge of Database technologies.

Overview

22
22
years of professional experience

Work History

Application Release Engineer

TD Bank Financial Group
08.2017 - Current
  • Application Release Management - ITS)
  • Expert/Lead in system and application administration, installation, configuration/provisioning, platform planning and design, integration and release and deployment management
  • Delivery Management functions within the build mandate to co-ordinate and drive deployment- related activities
  • Structured focus on project delivery to implement deliverables for their respective and specialized areas of infrastructure build;
  • Manage complex application deployment in load-balanced, service-oriented environment
  • Test, debug, perform, analyze and document environment components
  • Research business requirements, recommend best solutions for business technology architecture, collect environmental requirements for infrastructure implementation
  • Develop, configure environments from conceptualization through stabilization using various platforms
  • Design, implement, maintain an automated build and install/deploy process
  • Develop, maintain build scripts
  • Troubleshoot initial failures, coordinate resolution efforts and communicate
  • Team up with Architects to ensure environment adjustments interact nicely and that data conversion and other areas meet performance requirement
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Updated old code bases to modern development standards, improving functionality.
  • Analyzed proposed technical solutions based on customer requirements.

Senior IT Auditor

TD Bank Financial Group
03.2015 - 08.2017
  • IT Infrastructure Audit) (2 years)
  • Contribute to the overall audit process by execution of the audit plan, development/completion of audit programs, on-going client communications, reporting, and post-audit procedures;
  • Conduct audit work based on established audit plans and execute the audit in accordance with established standards ensuring completion within prescribed budget, time and scope parameters;
  • Develop a good understanding of current business activities and related risks, and contribute to the audit risk assessment & evaluation of design and operational effectiveness of practices;
  • Protect the interests of TDBG by maintaining awareness of emerging issues, regulatory requirements and assess potential impacts to the enterprise;
  • Review and recommend controls and safeguards that contribute to the development / enhancement of TDBG policies, standards and practices;
  • Prepare and present audit results, concerns and recommendations to audit management and client management as appropriate

IT Specialist

TD Bank Financial Group
10.2010 - 02.2015
  • WAS, WESB & DataPower) – ESB Middleware Engineering (5 years)
  • Designed, Built and deployed DataPower and WESB based infrastructure in support of SOA based business solutions
  • Engaged in business projects to configure, troubleshoot and deploy business web services within DataPower and WESB Environment
  • Diagnosed and resolved issues that arise in the ESB infrastructure (environment, hardware, performance, etc.)
  • Participated in performance testing and tuning exercises of ESB solutions
  • Maintained and analyzed development server performance
  • Coordinated and scheduled environment upgrades
  • System capacity planning and maintenance
  • Provided consultation and analysis to identify process improvements to reduce test time, cost and improve quality/accuracy/efficiency
  • Interacted with both internal and external technical community
  • Technical ESB lead (infrastructure) on large SOA business project

Application Systems Analyst – DataPower Specialist

Davis + Henderson
05.2007 - 10.2010
  • Provide monitoring and support to multiple Client applications (including web services applications used by
  • Financial and Bank institutions)
  • SOA (Service-Oriented Architecture): IBM DATAPOWER Administrator and JBOSS Web services analyst
  • Troubleshoot and resolve systems and applications malfunctions
  • Design and run test routines (Q&A), performance queries and implementation plan
  • Internal
  • PROFESSIONAL EXPERIENCE
  • Perform deployments, systems maintenance (upgrades) onto test environment, pre-production
  • Environment and production environment
  • Receive work assignment from automated email alerts, off hours paging system or through ticketing
  • Systems (ownership and management of trouble tickets)
  • Work with Database Analyst, Project Managers, Senior Management and Developers to train users; provide them with user documentations and training materials.

Bilingual Technical Service Representative

Davis + Henderson
05.2005 - 04.2007
  • Troubleshoot hardware/software according to our resolution guidelines satisfying both parties
  • Provide accurate and timely information
  • Ensure appropriate action is taken in regards to customer inquiries or issues
  • Keep organization informed of customer needs and concerns
  • Focus on complaint prevention strategies
  • Take ownership when clients experience a problem and take the appropriate steps to resolve the problem
  • Identify opportunities to build and enhance customer relationships
  • Special projects as assigned

Senior Technician

Stream International
03.2002 - 03.2003
  • Supervised 20-25 phone support technicians for Hewlett Packard inkjet printers
  • Provided customer service and bilingual technical support to escalated calls.

Education

Certificate in Enterprise Architecture -

UNIVERSITY OF TORONTO (School of Continuing Studies)
2017

Diploma - Network Administration

Westervelt College
London, ON
2006

High School Diploma -

St Francis Xavier
New York, N.Y
06.1996

Skills

  • Attention to Detail
  • Troubleshooting Expert
  • Fluent in French
  • Excellent Communication

Languages

English
Native or Bilingual
French
Native or Bilingual

Ontario Certified Soccer Coach

CCCCC

Timeline

Application Release Engineer

TD Bank Financial Group
08.2017 - Current

Senior IT Auditor

TD Bank Financial Group
03.2015 - 08.2017

IT Specialist

TD Bank Financial Group
10.2010 - 02.2015

Application Systems Analyst – DataPower Specialist

Davis + Henderson
05.2007 - 10.2010

Bilingual Technical Service Representative

Davis + Henderson
05.2005 - 04.2007

Senior Technician

Stream International
03.2002 - 03.2003

Certificate in Enterprise Architecture -

UNIVERSITY OF TORONTO (School of Continuing Studies)

Diploma - Network Administration

Westervelt College

High School Diploma -

St Francis Xavier

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EMMANUEL MIKANAGU