Emmanuel Mateo
Los Angeles
Summary
Resourceful IT Intern known for high productivity and efficient task completion. Proficient in hardware and software installation, executing security updates on laptops, and resolving fundamental issues on laptops, desktops, and docking stations.Possess strong problem-solving abilities, effective communication skills, and capacity to work well under pressure. Excel in fast-paced environments by leveraging technical knowledge and teamwork.
Overview
3
3
years of professional experience
Work History
IT Intern
Sheppard Mullin
Los Angeles
08.2022 - 06.2025
- Provided technical support to users on various software applications.
- Provided technical support to users with a variety of questions related to computer systems, software and hardware.
- Assisted in the development of new technologies and IT solutions to meet organizational needs.
- Performed laptop imaging while applying updates, verifying readiness for maximum user performance
- Structured IT Storage Lab ensuring all items labeled and accounted for, facilitating easy access for coworkers to assist users
Education
Verbum Dei Jesuit High School
Los Angeles, CA06-2025
Skills
- Technical support
- Customer service
- Effective communication
- Problem solving
- Website updates
- Professionalism
- Continuous learning mindset
- IT support experience
- Critical thinker
- Teamwork and collaboration
- Hard Working
Accomplishments
- Full ride college scholarships
- High School Diploma
Languages
Spanish
Professional
Timeline
IT Intern
Sheppard Mullin
08.2022 - 06.2025
Verbum Dei Jesuit High School
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