Summary
Overview
Work History
Education
Timeline
Generic

Emmanuel Koroma

Calgary,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and ready to help team achieve company goals

Overview

10
10
years of professional experience

Work History

IT Technician

I-Connect
01.2023 - 06.2023
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured systems according to prescribed software and hardware frameworks.
  • Handled customer inquiries and suggestions courteously and professionally.

General Labor Worker (Warehouse)

JZ Flowers
02.2021 - 03.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Team work
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.

General Laborer (Warehouse)

Modus Link
04.2019 - 12.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted team members with tasks that require group effort.
  • Performed general housekeeping and cleaning tasks.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
  • Performed quality checks on products and materials to identify any defects.
  • Notified supervisors of defective equipment or material.
  • Followed written instructions to construct various types of equipment.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Completed over multiple customer orders each day in warehouse setting.

Customer Service Representative

Breezy Enterprise
08.2013 - 12.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

No Degree - IT Technician

Pearson Ireland
Dublin, Ireland
08.2022

Timeline

IT Technician

I-Connect
01.2023 - 06.2023

General Labor Worker (Warehouse)

JZ Flowers
02.2021 - 03.2022

General Laborer (Warehouse)

Modus Link
04.2019 - 12.2020

Customer Service Representative

Breezy Enterprise
08.2013 - 12.2018

No Degree - IT Technician

Pearson Ireland

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Emmanuel Koroma