Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emmanuel JOY

Mississauga

Summary

Highly motivated and result-oriented professional with a combined background in engineering and business management seeking a challenging sales position. Leveraging strong analytical and technical skills gained through engineering studies, coupled with honed business acumen and relationship-building expertise acquired in my masters program, to excel in exceeding sales targets and driving business growth.

Overview

6
6
years of professional experience

Work History

Parts Specialist

StrongCo
12.2021 - Current
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Located new vendors with better costs per unit and set up favorable terms.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and damages.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Researched parts via physical catalogs and electronic means.
  • Issued parts to technicians to complete customers' repairs.
  • Enhanced communication between departments through regular meetings and updates on parts-related matters, promoting efficient collaboration among team members.
  • Maintained extensive understanding of common problems and methods for repair.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Acquired in-depth knowledge of parts and their functionality to accurately answer customer questions and recommend solutions.
  • Conducted regular inventory checks to ensure accuracy and identify potential reordering needs.
  • Assisted with receiving and processing incoming parts shipments.

Inventory Specialist

AXYZ Automation Group
05.2021 - 12.2021
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Collaborated with the procurement team to establish steady supply of inventory.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Developed relationships with key suppliers, improving communication channels and enhancing overall supply chain efficiency.

Marketing Director

Moolakara Wayanad Spices
11.2018 - 03.2019
  • Created content and promotional materials to drive engagement and conversions.
  • Spearheaded market research initiatives to identify trends and opportunities for growth.
  • Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
  • Created and managed social media campaigns to increase brand engagement.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Evaluated competitor activity to inform strategic decision-making within the marketing department.
  • Streamlined sales processes to increase efficiency, saving time and resources for the company.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Assisted in developing annual budgets and forecasts based on historical data and projected growth trends.
  • Mentored junior sales team members, improving their skills and contributing to team success overall.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Implemented systems and procedures to increase sales.

Relationship Manager

TATA AIA
10.2017 - 10.2018
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Maintained in-depth knowledge of mutual fund regulations and compliance procedures.
  • Conducted thorough risk assessments before recommending suitable investment products to clients, protecting their interests while generating income for the firm.
  • Educated clients on various mutual fund options, enabling them to make informed investment decisions.
  • Maximized sales opportunities by staying up-to-date on market trends and competitor offerings in the mutual fund space.
  • Prepared contracts and related documentation according to strict standards.
  • Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
  • Created and managed financial models to evaluate corporate investments and acquisitions.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Organized promotional events and interacted with community to increase sales volume.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Ensured compliance with all KYC regulations and company policies throughout the sales process.
  • Leveraged strong analytical skills to identify client risk tolerance and investment goals, achieving a high client retention rate.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Education

Post-Baccaleurate Diploma - International Business Management

Lambton College of Applied Arts And Technology
Mississauga, ON
12.2020

MBA - Finance And Marketing(ECA- University of Toronto)

Bangalore University
Bangalore
07.2017

Bachelor in Engineering - Aeronautical Engineering

Anna University
Tamil Nadu
05.2014

Skills

  • CRM Software
  • Review of contracts
  • Customer Service
  • Customer Portfolio Management
  • Lead Generation
  • Closing Techniques
  • Reference selling
  • Sales strategy development
  • Customer Complaint Resolution
  • Promotional sales events
  • Rapport and relationship-building
  • B to B sales
  • Risk Mitigation
  • Analytical problem solver
  • Money handling abilities
  • Customer Relations
  • Complaint resolution
  • Computer Proficiency
  • Marketing initiatives

Languages

English
Full Professional
Tamil
Professional Working
Hindi
Professional Working
Malayalam
Native or Bilingual

Timeline

Parts Specialist

StrongCo
12.2021 - Current

Inventory Specialist

AXYZ Automation Group
05.2021 - 12.2021

Marketing Director

Moolakara Wayanad Spices
11.2018 - 03.2019

Relationship Manager

TATA AIA
10.2017 - 10.2018

Post-Baccaleurate Diploma - International Business Management

Lambton College of Applied Arts And Technology

MBA - Finance And Marketing(ECA- University of Toronto)

Bangalore University

Bachelor in Engineering - Aeronautical Engineering

Anna University

Similar Profiles

CREATE PROFILE
Emmanuel JOY