Emmanuel Joseph
Brampton,ON
Summary
Information systems professional with proven track record in maintaining and enhancing IT infrastructure. Known for strong collaborative skills and results-oriented approach, ensuring reliability and adaptability in dynamic environments. Skilled in systems analysis and network management, with focus on continuous improvement and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Information Technology Infrastructure
Centennial College
10.2023 - Current
- Configured, upgraded, and maintained network infrastructure, including switches, firewalls, and routers, ensuring optimal performance and reliability.
- Diagnosed and resolved complex network and hardware issues, recovering systems from failures and minimizing downtime.
- Managed wireless network performance through heatmapping.
- Optimized system monitoring using ServiceNow dashboards.
- Maintained VM configurations and maintained critical UPS systems for rack-mounted infrastructure.
IT Service Desk Technician
Centennial College
05.2023 - 10.2023
- Provided frontline technical support, troubleshooting, and on-site repair for hardware and software issues on College computers, laptops, projectors, and AV equipment, ensuring minimal disruption for students and employees.
- Managed and prioritized support tickets using ServiceNow, ensuring timely resolution and effective communication with students and faculty.
Education
Bachelor of Information Technology - Computer And Communication Networks
04-2025
Skills
- Network Infrastructure Management
- Server Administration
- Cloud Infrastructure Management
- Automation and Scripting
- Monitoring and Performance Optimization
- Disaster Recovery and Business Continuity
- Project Management
- Vendor Management
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems. - (March, 2025 - Present)
Languages
English
Native or Bilingual
Timeline
Information Technology Infrastructure - Centennial College
10.2023 - Current
IT Service Desk Technician - Centennial College
05.2023 - 10.2023
Centennial College of Applied Arts And Technology - Bachelor of Information Technology, Computer And Communication Networks
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