Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Emmanuel Garofolo

Toronto,Canada

Summary

Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by excellent communication skills. Eager to contribute to team success and drive positive outcomes through collaboration and innovative thinking. Prepared to embrace new challenges and advance organizational goals with dedication and enthusiasm. Passionate about leveraging skills to foster a productive work environment and achieve exceptional results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server/Bartender/Supervisor

Pizzeria Libretto
08.2023 - Current
  • Providing menu recommendations and describing specials to guests
  • Experience with Silverware POS system
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

General Manager/Chef

Maker Pizza
11.2022 - 07.2023
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Experienced in implementing changes to improve overall efficiency/quality and customer satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and wage/salary negotiations.
  • Placed orders to restock items before supplies ran out.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maintained high standards of cleanliness and organization in kitchen, passing all health inspections with excellent ratings.

FOH Lead

Maker Pizza
04.2022 - 10.2022
  • Worked with different types of point of sale (POS) systems
  • Worked with third party delivery (Uber Eats, Ritual, Doordash etc.)
  • Take orders in a friendly and polite manner while staying accurate, efficient, and quick in my service
  • Making sure food/pizzas are made perfect in quality before handing off to customer
  • Executed real-time problem-solving skills in addressing unexpected challenges such as staff shortages, equipment issues or customer complaints ensuring smooth daily operations.
  • Oversaw cash handling procedures accurately at the end of each shift to guarantee proper accounting measures were followed consistently for financial accuracy purposes.
  • Resolved customer complaints professionally, maintaining high levels of customer satisfaction.

FT Produce Clerk

Summerhill Market
11.2021 - 05.2022
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.

Front End Supervisor

Sobeys
04.2019 - 08.2021
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Laborer – Residential Construction & Renovations

Amos Construction
07.2016 - 04.2019
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.

Tour Guide

White Rock Ostrich Farm
07.2014 - 10.2015
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.

Education

Secondary School -

Christ The King Catholic Secondary School
Georgetown, ON

Skills

  • Exceptional customer service
  • Team leadership
  • Decision-making
  • Kitchen management
  • Food safety
  • Strong multitasking

Languages

Spanish
Native or Bilingual

Certification

  • Safe Food Handling April 2023 to Present
  • Ontario Smart Serve June 2022 to Present

Timeline

Server/Bartender/Supervisor

Pizzeria Libretto
08.2023 - Current

General Manager/Chef

Maker Pizza
11.2022 - 07.2023

FOH Lead

Maker Pizza
04.2022 - 10.2022

FT Produce Clerk

Summerhill Market
11.2021 - 05.2022

Front End Supervisor

Sobeys
04.2019 - 08.2021

Laborer – Residential Construction & Renovations

Amos Construction
07.2016 - 04.2019

Tour Guide

White Rock Ostrich Farm
07.2014 - 10.2015

Secondary School -

Christ The King Catholic Secondary School

Similar Profiles

CREATE PROFILE
Emmanuel Garofolo