Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Accomplishments
Timeline
OfficeManager
Emmanuel Factura

Emmanuel Factura

Toronto,ON

Summary

At Rancho Relaxo TO GO, I excelled in creating memorable guest experiences and resolving complaints with professionalism, showcasing my strong communication and problem-solving skills. Trained staff and improved service efficiency, contributing to a welcoming community atmosphere. Expert in food safety and guest interaction, I thrive in fast-paced environments, ensuring high standards of cleanliness and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Front of House Staff Member

Rancho Relaxo TO GO
06.2021 - Current
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
  • Cleaned and organized kitchen, dining and service areas.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

Education

Highschool Diploma -

Lakeshore Collegiate Institute
Toronto, ON
06.2021

Skills

  • Efficient Order Handling
  • Guest Interaction Skills
  • Maintaining Clean Environments
  • Memory retention
  • Cross-Cultural Understanding
  • Handling complaints
  • Social Media Engagement
  • Health and Hygiene Awareness
  • Effective Team Cooperation
  • Employee Training
  • Customer Complaint Resolution
  • Inventory Management
  • Team Coordination
  • Customer Interaction
  • Prioritization and Multitasking
  • Problem-solving
  • Strong Communication Skills
  • Effective Organizational Skills
  • Strategic Task Management
  • Effective Time Management
  • Attention to detail
  • Product Knowledge Expertise
  • Effective Upselling Techniques
  • Engaged Listening
  • Food Safety Certification

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Additional Information

Hobbies:

•Climbing

•Creating Climbing Videos/Routes

•Audio Listening

•Editing

Accomplishments

Team Captain of a CoEd VolleyBall Team

Won 4 Gold Medals in 100km Club

Timeline

Front of House Staff Member

Rancho Relaxo TO GO
06.2021 - Current

Highschool Diploma -

Lakeshore Collegiate Institute

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Emmanuel Factura