Emmanuel Eladia
Toronto,Canada
Summary
Adept at driving sales growth and exceeding targets, I leveraged strategic planning and team leadership at OSL Retail Services to significantly enhance market share. Skilled in client management and KPI analysis, my approach combines rigorous sales management with effective team building, consistently achieving and surpassing sales goals. Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
9
9
years of professional experience
Work History
Sales Manager
OSL Retaul Services
Newmarket, ON
10.2024 - Current
- Created and presented monthly reports to management on sales performance.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Supported sales team members to drive growth and development.
- Gained market share in new sales performance through aggressive team training.
- Performed sales consultations and educated clients on products and services.
- Resolved customer complaints regarding sales and service.
- Executed strategic sales plans to expand customer base and revenue.
Services /Retail Sales Manager
STAPLES Canada
Richmond Hill, Canada
06.2021 - 10.2024
- Maximizes sales growth in the services area of the store solution shop, including Print and Technology Services.
- Providing tech service solutions for our customers.
- Help them diagnose the issue with their computer, laptop, or tablet.
- Manage the coordination and execution of services, and maximize department productivity.
- Provide team leadership through hiring, onboarding, coaching, and development.
- Provide support to associates at the checkout, and ensure general cleanliness to create a positive customer experience.
- Responsible for the safe monitoring of store-use merchandise and the proper use of all store equipment.
- As a leader in the store, I am responsible for inspiring and engaging the team, and ensuring effective two-way communication.
- Lead, coach, and manage the operational excellence and store standards for your departments.
- Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-up, and displays.
Sales Manager
OSL Retail Service Inc
Mississauga, Canada
09.2017 - 04.2021
- Perform Human Resource function including Recruiting New Hire, Training and Evaluate performance, Administered plans for improvement as appropriate
- Worked alongside with big three carrier in Canada including their sub-brand
- (Rogers, Bell, Telus)
- Develop innovative and effective marketing programs; reach store sales quotas
- Build monthly requirements, including customer need analysis, account management and development
- Supervised Multiple stores in the district to ensure operational efficiency in each store are meet and adhered to company and industry regulations
- Execute post-sale care services that exceeded client's expectations in a cost-effective manner
Assistant Store Manager
The Shoe Company
Vaughan, Canada
01.2016 - 11.2017
- Handle all documentations, administrative needs related to store operation
- Responsible for advertising vacant position for the store and hiring process
- Ensuring that store operates within allocated budget, Labour, and store expenditures
- Develop and maintain excellent working condition and facilitate effective team performance and ensure optimal levels of customer satisfaction while providing training on the same time
- Analyze all forecast for inventory and develop various processes for inventory purchases
Education
Diploma - Finance and Management
Everest College
North York, ON, CA01.2012
Under Grad - Information Technology
Seneca College
Toronto, ONSkills
- Management
- Profit and Loss
- Store management experience
- Resourceful in solving problems and maximizing limited resources
- Strategic Planning
- Sales Management
- Well-organized and skilled in setting priorities
- Maximizing profitability and exceeding sales targets
- Employee training
- Team leadership
- Conflict resolution
- KPI analysis
- Client management and retention
- Merchandising
- Recruiting
- Customer relationship management
- Sales presentations
- Team building
References
References available upon request.
Timeline
Sales Manager
OSL Retaul Services
10.2024 - Current
Services /Retail Sales Manager
STAPLES Canada
06.2021 - 10.2024
Sales Manager
OSL Retail Service Inc
09.2017 - 04.2021
Assistant Store Manager
The Shoe Company
01.2016 - 11.2017
Diploma - Finance and Management
Everest College
Under Grad - Information Technology
Seneca College
Similar Profiles
Tushar ChaudhariTushar Chaudhari
Digital Transformation - Processes & Analytics at Reliance Retaul Ltd - Jiomart B2B Grocery ecomDigital Transformation - Processes & Analytics at Reliance Retaul Ltd - Jiomart B2B Grocery ecom
Prithvisinh JhalaPrithvisinh Jhala
Sales Representative at Premium Retail Services / OSL Direct ServicesSales Representative at Premium Retail Services / OSL Direct Services
Ashwin AnthonyAshwin Anthony
Wireless Sales Associate at OSL Retail ServicesWireless Sales Associate at OSL Retail Services