Hi, I’m
Emmanuel Egbabor
Calgary,Alberta
The human brain is an incredible pattern-matching machine.
Jeff Bezos
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership.
Overview
9
years of professional experience
Work History
Melcom Homes Limited
Data Ana;yst
05.2022 - 05.2023
Job overview
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Created and automated data visualizations to present insights and tell compelling stories.
- Leveraged text, charts and graphs to communicate findings in understandable format.
- Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.
- Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
- Identified, reviewed and evaluated data management metrics to recommend ways to strengthen data across enterprise.
- Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
- Managed key tasks and resources to achieve cost, schedule and strategic growth initiatives.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
VITATREE
Customer Service Associate
04.2021 - 04.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
ISOKO NORTH LOCAL GOVERNMENT AREA
Project Manager
01.2014 - 01.2021
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Education
UNIVERSITY OF LAGOS LAGOS, NIGERIA
Master of Science from Economics
11.2002
DELTA STATE UNIVERSITY ABRAKA, NIGERIA
Bachelor of Science from ECONOMICS
12.1997
Skills
- Transition Coordination
- Teradata Database
- Corrective Actions
- Supply Chain Applications Systems
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Ana;yst
Melcom Homes Limited
05.2022 - 05.2023
Customer Service Associate
VITATREE
04.2021 - 04.2023
Project Manager
ISOKO NORTH LOCAL GOVERNMENT AREA
01.2014 - 01.2021
UNIVERSITY OF LAGOS
Master of Science from Economics
DELTA STATE UNIVERSITY
Bachelor of Science from ECONOMICS
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