Hi, I’m
Emmanuel Egbabor
Calgary,Alberta
The human brain is an incredible pattern-matching machine.
Jeff Bezos
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership.
Overview
9
years of professional experience
Work History
Melcom Homes Limited
Data Ana;yst
05.2022 - 05.2023
Job overview
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Created and automated data visualizations to present insights and tell compelling stories.
- Leveraged text, charts and graphs to communicate findings in understandable format.
- Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.
- Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
- Identified, reviewed and evaluated data management metrics to recommend ways to strengthen data across enterprise.
- Used business objects, business intelligence and other reporting tools to extract data from data solutions and data warehouses.
- Managed key tasks and resources to achieve cost, schedule and strategic growth initiatives.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
VITATREE
Customer Service Associate
04.2021 - 04.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
ISOKO NORTH LOCAL GOVERNMENT AREA
Project Manager
01.2014 - 01.2021
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Education
UNIVERSITY OF LAGOS , LAGOS, NIGERIA
Master of Science from Economics
11.2002
DELTA STATE UNIVERSITY , ABRAKA, NIGERIA
Bachelor of Science from ECONOMICS
12.1997
Skills
- Transition Coordination
- Teradata Database
- Corrective Actions
- Supply Chain Applications Systems
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Ana;yst
Melcom Homes Limited
05.2022 - 05.2023
Customer Service Associate
VITATREE
04.2021 - 04.2023
Project Manager
ISOKO NORTH LOCAL GOVERNMENT AREA
01.2014 - 01.2021
UNIVERSITY OF LAGOS
Master of Science from Economics
DELTA STATE UNIVERSITY
Bachelor of Science from ECONOMICS
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