Emmanuel Echua
Cambridge,Ontario
Summary
Accomplished Team Leader with a proven track record at Shinaba, Ogon & Co., enhancing team productivity and customer satisfaction through effective problem-solving and team supervision. Skilled in conflict resolution and performance improvement, consistently fostering collaboration and achieving significant results. Expert in mentoring and client support, driving quality improvement and operational efficiency.
Overview
9
9
years of professional experience
Work History
Team Leader
Shinaba, Ogon & Co.
01.2020 - 01.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Inside Sales Coordinator
Geebat Construction Ltd
01.2015 - 12.2019
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Coordinated with warehouse department to pull products for customers.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Developed new accounts by marketing company product and offering value-added services.
- Acted as a trusted point of contact for clients throughout the sales cycle, from initial inquiry to after-sales support, consistently exceeding their expectations.
- Enhanced company reputation through consistent professional communication with clients via phone, email, and face-to-face meetings.
- Supported team members by sharing best practices and knowledge, fostering a collaborative work environment.
- Prospected continuously for new potential customers and maintained robust conversion rate.
Education
Bachelor Of Laws - Law Studies
University of Calabar
Cross River State, Nigeria 01.2010
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Work Planning and Prioritization
- Documentation And Reporting
- Performance Improvement
- Work Planning
- Analytical Thinking
- Overseeing Daily Activities
- Quality Improvement
- Conflict Resolution
- Daily workflow improvement
- Mentoring
- Leading Team Meetings
- Safety
- Safety processes and procedures
- Client Support
- Issue Resolution
- Evaluating Employee Work
- Feedback Delivery
Languages
English
Full Professional
Timeline
Team Leader
Shinaba, Ogon & Co.
01.2020 - 01.2024
Inside Sales Coordinator
Geebat Construction Ltd
01.2015 - 12.2019
Bachelor Of Laws - Law Studies
University of Calabar