EMMANUEL DUAH
Ontario
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager- Supported Independent Living
Community Living Oakville
01.2022 - Current
- Assess clients' needs, develop service plans, and monitor progress towards goals.
- Facilitate communication between clients, families, caregivers, social services, and other agencies to ensure client needs were met.
- Conduct home visits to assess the safety of living environments for clients.
- Develop individualized care plans with input from clients and their families.
- Maintain accurate case records and documentation according to agency guidelines.
- Monitor client progress through regular follow-up contacts.
- Support family members by providing information on local support groups.
- Advise staff members on effective strategies for working with challenging client behaviors.
Human Resource
Altima Telecom
01.2021 - 12.2023
- Handled client and general inquiries, both in person and over the phone, ensuring that any client issues or concerns are addressed in accordance with organizational policy.
- Identified and assessed clients' needs to achieve satisfaction.
- Conducted scheduling of installations in various residences.
- Evaluated the current network to identify areas that need to be upgraded and enhanced.
- Trained staff on new equipment and applications for a smooth transition.
- Monitored system to prevent lapses in services.
- Developed and implemented new employee onboarding process.
Direct Support Professional
Community Living Oakville
Oakville, Ontario
05.2017 - 12.2021
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
Educational Assistant
Beryl Ford Public School
01.2019 - 06.2019
- Assisted teachers with preparing classroom materials and activities.
- Organized classroom supplies and equipment.
- Conducted one-on-one tutoring sessions with students who needed extra support.
- Administered standardized tests to assess student progress.
- Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
- Provided individualized instruction for special needs students according to their IEPs.
- Helped students develop study skills such as note taking, time management, and organization techniques.
Concierge
Primary Response
12.2017 - 02.2018
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
Education
Human Resource Management -
Mohawk College
05.2021
Developmental Services Worker -
Humber College
Toronto, ON04.2019
BSc - Computer Science
Kwame Nkrumah University
Ghana08.2015
Skills
- Client Advocacy
- Crisis Intervention
- Organizational Skills
- Behavioral Management
- Building rapport
- Client goal planning
- Staff Management
- Home Visits and Inspections
- Case Management
- Mental Health
- Nonprofit Organization
- Community Outreach
- Conflict Resolution
- Passport Funding
Affiliations
Member, Ontario Association on Developmental Disabilities (OADD)
Certification
- Ontario Health and Safety Awareness
- First Aid and CPR
- Safe Management Group, Adult Crisis Intervention Training
- Full Driver's license
References
References available upon request.
Timeline
Case Manager- Supported Independent Living
Community Living Oakville
01.2022 - Current
Human Resource
Altima Telecom
01.2021 - 12.2023
Educational Assistant
Beryl Ford Public School
01.2019 - 06.2019
Concierge
Primary Response
12.2017 - 02.2018
Direct Support Professional
Community Living Oakville
05.2017 - 12.2021
Human Resource Management -
Mohawk College
Developmental Services Worker -
Humber College
BSc - Computer Science
Kwame Nkrumah University
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