Summary
Overview
Work History
Education
Skills
Languages
Timeline
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EMMANUEL BUABENG

Brampton, Ontario,ON

Summary

Proven track record in enhancing customer loyalty and streamlining service operations at Southwestern Manufacturing Inc. Excels in conflict resolution and critical thinking, adept at leveraging customer service and Microsoft Excel skills to solve complex issues, resulting in a significant increase in customer satisfaction. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Southwestern Manufacturing Inc
05.2024 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Sales Associate

Nestle Ghana
01.2021 - 04.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Plant Operator

Ghana Water Company Limited
01.2017 - 02.2021
  • Followed plant safety procedures, rules, and regulations.
  • Adjusted and maintained plant equipment for safety and performance.
  • Performed minor mechanical work and routine equipment maintenance.
  • Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
  • Reduced downtime by quickly identifying and resolving equipment malfunctions or failures.
  • Knowledgeable of machine maintenance in order to troubleshoot effectively.
  • Conducted safety inspections and followed safety rules and procedures.
  • Recorded inside and outside process readings on daily log sheets.
  • Optimized production processes by collaborating with engineers to implement process improvements.
  • Exceeded quality control standards by maintaining strict attention to detail during production processes and final product testing.

Education

Bachelor of Science - Occupational Health And Safety

Open University of Malaysia
Accra Ghana
04.2023

Certificate - Water Treatment Operations

Ghana Water Training School
Accra
12.2016

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Data Entry

Customer Relations

Problem Resolution

Call center experience

Computer Proficiency

Conflict Resolution

Money handling abilities

Microsoft Excel

Complaint resolution

Languages

English
Full Professional

Timeline

Customer Service Representative

Southwestern Manufacturing Inc
05.2024 - 09.2024

Sales Associate

Nestle Ghana
01.2021 - 04.2024

Plant Operator

Ghana Water Company Limited
01.2017 - 02.2021

Bachelor of Science - Occupational Health And Safety

Open University of Malaysia

Certificate - Water Treatment Operations

Ghana Water Training School

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EMMANUEL BUABENG