Emmanuel Braima
Calgary,AB
Summary
Driven professional with a strong foundation in social research, analysis, and conflict resolution. Committed to fostering equity and supporting informed decision-making. Passionate about driving organizational success and applying skills across diverse sectors to create meaningful and lasting change through thoughtful analysis and inclusive strategies.
Overview
7
7
years of professional experience
Work History
Tutor
Tutor Doctor
01.2025 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Intern
Government of Alberta Children & Family Services
07.2023 - 03.2024
- Worked collaboratively in a child welfare setting to develop precise reports that adhered to standard operating procedures while fostering strong relationships with caseworkers.
- Conducted in depth assessments of case files, aligning reports with child welfare policies to
ensure evidence-based decision making. - Created over 100 detailed case reports, enhancing efficiency in case management and
compliance with regulatory standards. - Researched and analyzed family histories to develop actionable genograms, aiding caseworkers in resolving familial complexities.
- Supported strategic planning by creating timelines with case workers in collaboration with supervisors.
- Actively participated in team meetings, contributing to discussions on procedural updates and
policy implementations
Customer Support Specialist
PC Financial
11.2019 - 06.2022
- Provided high quality support by addressing customer inquiries related to financial products and services.
- Clarified product features and account management procedures for customers seeking assistance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Collaborated with team members to analyze recurring issues and implement process improvements, reducing customer complaint volumes by 20%.
- Utilized conflict resolution strategies to mediate disputes between clients and internal teams, achieving resolution in over 85% of cases without escalation.
Volunteer
Saddletowne YMCA
11.2017 - 07.2023
- Organized inclusive activities for diverse youth groups, focusing on accessibility and
engagement. - Trained junior volunteers, fostering leadership and operational excellence in program execution.
- Collaborated with staff to evaluate and refine program effectiveness, ensuring alignment with community goals.
- Received annual training on lost child protocols, abuse prevention, and emergency response.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
Mentor
Arts Co-op Mentorship Program, University of Calgary
01.2024 - Current
- Provided guidance and support to new students in the Co-op program, helping them navigate challenges and enhance their academic experience.
- Developed leadership skills while fostering a positive learning environment for mentees.
- Assisted mentees in setting goals and developing strategies for success within their Co-op placements.
- Engaged in regular meetings with mentees to monitor progress and provide constructive feedback.
- Assisted mentees in developing self-confidence and positive self-image.
- Contributed to the overall success of the mentorship program by sharing insights and resources with fellow mentors.
Youth program
YMCA Saddletowne
11.2017 - 07.2023
- Organized inclusive activities for diverse youth groups, focusing on accessibility and engagement.
- Trained junior volunteers, fostering leadership and operational excellence in program execution.
- Collaborated with staff to evaluate and refine program effectiveness, ensuring alignment with community goals.
- Received annual training on lost child protocols, abuse prevention, and emergency response.
Intern
Government of Alberta Child & Family Services
07.2023 - 03.2024
- Worked collaboratively in a child welfare setting to develop precise reports that adhered to standard operating procedures while fostering strong relationships with caseworkers.
- Conducted in depth assessments of case files, aligning reports with child welfare policies to ensure evidence-based decision making.
- Created over 100 detailed case reports, enhancing efficiency in case management and compliance with regulatory standards.
- Researched and analyzed family histories to develop actionable genograms, aiding caseworkers in resolving familial complexities.
- Supported strategic planning by creating timelines with case workers in collaboration with supervisors.
- Actively participated in team meetings, contributing to discussions on procedural updates and policy implementations.
Education
Bachelor of Arts - Sociology | Criminology, Deviance & Social Control
University of Calgary
Calgary, AB06-2025
Skills
- Conflict mediation
- Research analysis
- Clear verbal communication
- Mentorship & Leadership
- Ethics policy enforcement
- Experienced in technical competencies
- Strong organizational adaptability
Languages
English
Native or Bilingual
krio
Native or Bilingual
Timeline
Tutor
Tutor Doctor
01.2025 - Current
Mentor
Arts Co-op Mentorship Program, University of Calgary
01.2024 - Current
Intern
Government of Alberta Children & Family Services
07.2023 - 03.2024
Intern
Government of Alberta Child & Family Services
07.2023 - 03.2024
Customer Support Specialist
PC Financial
11.2019 - 06.2022
Volunteer
Saddletowne YMCA
11.2017 - 07.2023
Youth program
YMCA Saddletowne
11.2017 - 07.2023
Bachelor of Arts - Sociology | Criminology, Deviance & Social Control
University of Calgary
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