Emmanuel Bissell-Barahona
Toronto,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience working in a customer service capacity to provide support and assistance to a diver clientele base.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Location Coordinator
Hollycrest Community School
05.2022 - 08.2024
- Planned, organized, and oversaw camp programs
- Responsible for office admin work and management
- Assisted families with enrollment in City camps and programs
- Planed and conducted staff meetings and the training of camp staff
- Provided ongoing direction and feedback (verbal and written) to camp staff
- Documented and provided formal summer performance appraisals to staff
- Worked closely with aquatic Community Recreation Programmer and other aquatic staff to coordinate swim times and ensure pool regulations and procedures are being followed
- Worked closely with Custodial Staff to assist with cleaning, maintenance and organization of facility rooms and equipment
- Ensured WHMIS and Health and Safety regulations are implemented and followed.
Facility In Charge
City of Toronto, Parks and Recreation
09.2019 - 06.2024
- Assists recreation and facility staff with the delivery of recreational programming, the accommodation of the permit groups and the provision of client customer service.
- Provides guidance to program staff, participants and/or permit holders
- Opens/closes facility including arming and disarming security systems
- Ensures set up for programs and permit functions is completed as per facility schedule.
- Performs administrative tasks to support the programs.
- Takes payments and ensure proper filling of end of day sales reports
- Communicates with the facility maintenance staff and provides assistance.
- Acts as member of the on-site emergency response team.
Youth Program Coordinator
City of Toronto, Enhanced Youth Spaces
09.2022 - 06.2023
- Assist in the selection, training and oversight of staff
- Responsible for leading staff training and onsite orientations
- Oversaw the planning, organization and implementation of youth recreation programs
- Performed administrative duties to support the program such as purchasing supplies and filing proper paperwork
- Directed programs and staff on site and provided feedback to staff to ensure city and program standards were being implemented
- Worked with Youth Outreach Workers and local leadership groups to plan and assist youth lead initiatives and events with a diverse community of participants.
- Assisted Facility Staff with the maintenance and cleaning of program spaces
- Ensured proper WHMIS and Health & Safety procedures were implemented and followed
Sports Instructor
City of Toronto, Parks and Recreation
10.2018 - 06.2022
- Experienced Basketball, Soccer, Ultimate Frisbee and Disc Golf player
- Taught children 6-8 & 9-12 basic and advanced skills
- Responsible for planning and running of drills and refereeing of games
- Provided feedback and encouragement to participants and informed parents on their children's progression.
- Worked with administrative staff to draft advertisements and flyers for programs
- Assisted the public with finding information about programs offered by the facilities
Community Service Representative
City of Toronto, Parks and Recreation
12.2019 - 02.2022
- Responsible for the sale of lift tickets, ski passes and equipment rental
- Assisted the public with finding information about programs offered
- Coordinated with Ski School to ensure lesson tags and class lists were up to date
- Assisted with the filling of safety waivers and ensured all information signage was posted and visible
- Supported office staff with administrative duties and customer relations
- Familiar with handling cash, counting out sales balances and filling out proper paperwork
- Experience working with computers and Point of Sale systems.
- Worked with a diverse team of staff to ensure City customer service policies were met
Summer Camp Counsellor
Hollycrest Summer Camp, Toronto Parks and Recreation
06.2014 - 03.2021
- Worked with children aged 4 to 15 years
- Planned and led daily camp activities and special events
- Developed curriculum for Science Camps and led all experiments and lessons
- Coached Ultimate Frisbee and Sports specialty camp and planned skill development drills
- Worked with Adaptive & Inclusive staff to support campers with developmental/physical needs
- Supervised campers during lunch periods and swim sessions
- Assisted patrons by providing information about city resources such as Welcome Policy benefits and how to access online registration tools.
Food Merchandiser
Shoppers Drug Mart
01.2017 - 06.2019
- Responsible for the receiving, cataloguing and re-stocking of food items
- Assisted with day-to-day cleaning checklists
- Maintained front-of-store displays
- Provided customer support through assistance with finding items and special sales
- Worked with Managers and Supervisors to take inventory and place orders.
Education
Bachelors of Education - Education
Trent University
Peterborough, ON06.2025
BA in Media Production, RTA School of Media -
Ryerson University
Toronto, ON01.2021
Skills
- Adobe (Pro Tools, Premier Pro)
- Microsoft (Excel, Word, PowerPoint)
- Health and safety compliance
- Scheduling Management
- Customer Service
- Punctual and Reliable
- Organizational Skills
- Team Player
Referencesavailable
True
Additional Qualifications
- Certified Standard First Aid and CPR/AED level C, December 2020
- NCCP Certified Coach, Fundamental Movement Skills, January 2015
- The City of Toronto Supervisor Competency Training, July 2021
- CLASS and Point Of Sale (POS) Training, September 2019
- Ontario Drivers License
Languages
French
Full Professional
Spanish
Limited Working
Certification
- CPR/AED Certification -Standard Level C
- Fundamental Movement Skills Coaching Certificate
- HighFive Principles Certificate
- City of Supervisor Competency Training
- City of Toronto Health & Safety Training
Timeline
Youth Program Coordinator
City of Toronto, Enhanced Youth Spaces
09.2022 - 06.2023
Location Coordinator
Hollycrest Community School
05.2022 - 08.2024
Community Service Representative
City of Toronto, Parks and Recreation
12.2019 - 02.2022
Facility In Charge
City of Toronto, Parks and Recreation
09.2019 - 06.2024
Sports Instructor
City of Toronto, Parks and Recreation
10.2018 - 06.2022
Food Merchandiser
Shoppers Drug Mart
01.2017 - 06.2019
Summer Camp Counsellor
Hollycrest Summer Camp, Toronto Parks and Recreation
06.2014 - 03.2021
Bachelors of Education - Education
Trent University
BA in Media Production, RTA School of Media -
Ryerson University
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