SQL
Business Analyst with over eight years of experience in marketing and advertising, a results-driven approach, and a commitment to achieving exceptional client outcomes. Professional in marketing, with proficiency in data analytics, KPI monitoring, and campaign optimization. Proven ability to increase customer engagement and business visibility in online searches by implementing effective SEO strategies. Experienced in creating marketing initiatives, enhancing business success, and increasing sales. Excellent project, schedule, and strategy management skills and exceptional organizational and decision-making abilities.
• I collected and analyzed data about customers, marketing, and web behavior.
• I designed and tested campaigns, analyzed vital metrics, and uncovered opportunities to improve campaign performance.
• I derived and presented actionable insights and recommendations from research and analysis.
• I developed web measurement strategies and digital marketing campaigns.
• I developed dashboards, data visualizations, and reports on the efficacy of campaigns and websites.
• I monitored and analyzed marketing and digital media trends.
• I presented to colleagues, senior managers, clients, and other stakeholders.
• Initiated market research studies and analyzed findings.
• I researched competitors' digital strategies to allocate the budget for maximal return on investment.
• I oversaw positioning research, analyzed potential markets for the expansion of product franchises, and produced monthly product performance analyses.
• I optimize all product pages, images, and videos for search engines (SEO) to increase traffic on all search engine results pages (SERPs).
• Using an internal Customer Relationship Management (CRM) system, I devised targeted offers for customers with a higher propensity to purchase specific products.
• I developed sales collateral and product documentation for sales and technical presentations.
• I maintained and managed competitive information using data extracted through data mining.
• I initiated and carried out the prompt resolution of Customer requests and Rapid Response feedback regarding assigned products.
• I collaborated with the training team to develop customer care and service training materials for the products for which I was responsible. I assisted the training staff in the development of customer training programs and materials.
· I managed a team of six employees to market a new product for a network provider that generated over $1.6 million for the client within the first six months of the product's introduction and increased the customer base by 33 percent.
· I resolved a persistent customer-related issue with a service provider by proposing the development of a real-time, app-based customer review platform where customers can leave reviews and the client receives them in real time. This project enhanced customer satisfaction and quality assurance.
* Certified Scrum Master (Scrum Alliance)
* Certified Scrum Product Owner (Scrum Alliance)
* Six Sigma Green Belt (Six Sigma Academy of Amsterdam)
* Business Intelligence and Data Analytics(Corporate Finance Institute)
SQL
Power BI
Python
Microsoft Office Suites
Zoho Analytics
Team Member Development and active listener
Critical thinker, and strategic planner, and also an ability to make strategic Initiatives
Very familiar with Digital Content Management Systems, Audience Segmentation, Content Management Systems (CMS), e-commerce marketing, email promotions, and social media platforms
Excellent oral and written communication skills, customer targeting skills, and great customer Support
Proficient in Google Spreadsheets, Visualization, and Microsoft office suite,
Proficient with Data Analytics tools which include SQL, PYTHON, POWER BI,
Certified Scrum Master, Certified Scrum Product Owner, Lean 6 Sigma (Green Belt),
Understanding of Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs)
Channel Growth Tracking, Quality assurance, and ability to write good user stories, design a product backlog, and drive a team to achieve desired product goals
Resource allocation, budget planning, ROI assessment, and optimization
* Certified Scrum Master (CSM)
* Certified Scrum Product Owner (CSPO)
* Lean 6 Sigma (Green Belt)