
Results-driven IT Project Manager with over 14 years of experience managing enterprise-level, multi-million-dollar initiatives across retail transformation, banking, and technology sectors. Proven expertise in delivering projects using Agile Scrum and Waterfall methodologies, with a strong track record in leading cross functional teams, managing aggressive timelines, and delivering high-impact releases with complex dependencies. Expert in risk mitigation, RAID management and scope control. Proficient in MS Excel and Project, JIRA, and Azure Cloud. Certified PMP and Scrum Master, passionate about leveraging technology to drive business outcomes.
Certifications
IMPACT SUMMARY
1. Oracle Transportation Management (OTM) Transformation
Organization: Canadian Tire Corporation
Scope: Enterprise logistics platform, cloud integrations, multi-vendor delivery
The Problem
Canadian Tire was modernizing its transportation and logistics capabilities to improve network visibility and operational efficiency. The initiative involved tightly coupled integrations across forecasting, distribution centers, and store systems, with significant dependency risk and multiple delivery partners operating across time zones.
What I Did
Led the end-to-end delivery of the OTM program alongside Azure cloud services, establishing a disciplined governance and delivery model. Built integrated project plans, RAID logs, and dependency maps to manage cross-team impacts. Introduced structured Agile and SAFe ceremonies, enforced scope and change controls, and coordinated phased implementations and cutovers. Embedded quality gates and automated regression testing into the Definition of Done to stabilize releases.
Business Impact
Delivered 100% of program milestones on time across multiple release phases.
Improved estimation accuracy by 70%, reducing delivery volatility.
Achieved 99.8% post-launch system stability, minimizing production incidents.
Increased executive visibility through Jira dashboards tracking schedule, risk, and financial burn.
2. Global Markets AML Transformation & Data Migration
Organization: Citi Bank
Scope: Regulatory compliance, data migration, global Agile delivery
The Problem
Citi faced increasing regulatory mandate to enhance and modernize AML controls across global markets while migrating critical data platforms. The program required coordination across regions, vendors, and regulatory deadlines, with high audit scrutiny and limited tolerance for delivery risk.
What I Did
Managed large-scale Agile delivery across North America, Europe, and Asia, coordinating 50+ cross-functional resources. Translated complex AML regulations into executable user stories and delivery plans. Implemented standardized Agile reporting, compliance documentation, and metric-driven performance tracking. Proactively managed risks, vendor dependencies, and regulatory milestones, providing clear executive-level status and escalation.
Business Impact
Improved audit readiness and delivery transparency by 35%.
Reduced defect rates by 25% through improved quality and backlog discipline.
Cut rework effort by 35%, accelerating regulatory delivery timelines.
Achieved all regulatory and data migration milestones with no critical audit issues.
3. Network Performance Optimization & Automation
Organization: Rogers Communications
Scope: IT infrastructure, automation, national operations support
The Problem
Rogers required improved reliability and faster incident response across national network operations. Manual processes and fragmented delivery tracking were slowing response times and increasing operational risk.
What I Did
Managed concurrent infrastructure and software initiatives, coordinating application, infrastructure, and vendor teams. Led automation initiatives to eliminate manual workflows, strengthened Agile, QA and release practices, and implemented KPI-driven Agile dashboards to track velocity, risks, and delivery milestones. Facilitated cross-functional workshops to align Engineering, Infrastructure, and Business Operations.
Business Impact
Reduced manual operational effort by 45% through automation.
Improved first-pass release success by 28%.
Accelerated incident response times, supporting higher network availability.
Increased delivery predictability through real-time KPI dashboards.