Emmanuel Anyinka
Summary
Highly motivated and result oriented individual who seeks professional growth opportunities in a self-proving and dynamic Business Environment. He Worked in the corporate world with diverse people with rich backgrounds over fourteen (14) years' mostly in the Banking sector.
Believes highly in diversity especially in the new environment and aims to contribute to the growth and development of any Organization through continuous professional and knowledge management.Seek to do this through high performance, customer delight and business development.
I am currently studying Diploma in Business Management in Toronto School of Management in Downtown,Toronto.
Overview
17
17
years of professional experience
1
1
Certification
Work History
External Banking Consultant
Credence Micro Credit Limited, Ghana
02.2020 - 08.2022
- Training employees on customer service,Risk Management and Corporate Governance
- Helping with professional advise to Management
- Conducting job interview for new employees.
Project Manager
National Investment Bank Limited, Ghana
11.2021 - 04.2022
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
Customer Service Manager
National Investment Bank Limited, Ghana
03.2010 - 10.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Cashier
National Investment Bank Limited, Ghana
11.2007 - 02.2010
- Operated cash register for cash, check and cash transactions with excellent accuracy levels.
- Worked flexible schedule and extra hard to meet business needs.
Education
MBA - Project Management
Ghana Institute of Management And Public Administr
Ghana05.2017
Bachelor of Science - Human Resource Management
University of Ghana
Ghana07.2012
High School Diploma -
NIIT
Ghana09.2007
Skills
- Superior Customer Service
- A high sense of integrity and confidentiality
- Excellent Communication Skills
- Energetic Sales Drive
- A fast learner and easily adaptable to new environment
- Can work with little or no supervision
- Good Team Player
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Microsoft Teams
Certification
Chartered and Certified Banker,Ghana, November,2020
issued by the Chartered Institute of Bankers,Ghana.
Timeline
Project Manager
National Investment Bank Limited, Ghana
11.2021 - 04.2022
External Banking Consultant
Credence Micro Credit Limited, Ghana
02.2020 - 08.2022
Customer Service Manager
National Investment Bank Limited, Ghana
03.2010 - 10.2021
Cashier
National Investment Bank Limited, Ghana
11.2007 - 02.2010
MBA - Project Management
Ghana Institute of Management And Public Administr
Bachelor of Science - Human Resource Management
University of Ghana
High School Diploma -
NIIT
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