Summary
Overview
Work History
Education
Skills
Languages
Quote
Affiliations
Interests
Timeline
6c
Emmanuel Amani

Emmanuel Amani

Kelowna,British Columbia

Summary

I am a recent graduate from the University of British Columbia's Okanagan Campus with a degree in Economics, seeking to embark on a professional journey. I am eager to embrace challenges knowing fully well that they will only serve to nurture and grow me. I seek to maintain an open-minded approach, acknowledging responsibility to contribute to the team and being receptive to learning from others.

Overview

7
7
years of professional experience

Work History

Technical Associate (Volunteer)

New Life Church
11.2023 - Current
  • Volunteered as a photographer and videographer for online congregation at New Life Church Kelowna
  • Volunteered as a sound technician for in-house congregation
  • Ensure that sound quality is top notch throughout every service service
  • Used Adobe Photoshop Lightroom to edit pictures from the service.

Sales Associate and Representative

Mark's Work Wearhouse
05.2022 - Current
  • Promote in-store programs which helped customers save
  • Answered telephone for online customers and provide updates on their order
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Advice clients on different safety standards gears that maybe required for their job
  • Process in-store purchases at point-of sale (POS)
  • Processes in-store order pickups using Inventory using Zipline and other Inventory Management softwares.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Used in-store system (Salesforce) to locate inventory and place special orders for customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Resident Advisor and Assistant

University of British Columbia Housing and Hospitality Services
08.2021 - 05.2022
  • Advising residents on various resources available on campus
  • Organize programs that foster resident connections
  • Preparing pre-meeting agendas, and post-meeting minutes using Microsoft Word
  • Operated telephones answering queries students may have
  • Utilized Excel to prepare budgets and other spending schedules
  • Enforce rules and regulations as stipulated in the Residence Code of Conduct.
  • Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
  • Facilitated roommate agreements at the beginning of each semester to set clear expectations for shared living spaces.
  • Educated residents on university policies, promoting responsible behavior within the residence hall community.
  • Monitored building security by conducting routine rounds throughout the facility.
  • Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Managed conflicts among residents effectively, ensuring a peaceful living environment.
  • Coordinated move-in and move-out processes, ensuring smooth transitions for new and departing residents.
  • Supported personal needs of residents dealing with diverse conditions.
  • Served as an approachable liaison between residents and housing administration staff regarding any concerns or suggestions.
  • Improved community engagement through the organization of social events and activities for residents.
  • Enforced policies and safety standards through building and room rounds.
  • Organized floor meetings to discuss important issues, encourage open dialogue, and strengthen communal bonds among residents.
  • Trained in mediation techniques to resolve interpersonal conflicts between roommates or neighbors professionally.
  • Administered emergency response procedures during crises, maintaining resident safety as a top priority.
  • Maintained accurate records of resident information including emergency contact details, housing assignments, and incident reports.
  • Increased engagement in campus activities, encouraging participation through effective communication and promotional efforts.
  • Increased awareness of campus resources, guiding residents to appropriate services for their needs.
  • Enhanced understanding and respect among residents with diverse backgrounds by initiating multicultural events.
  • Maintained detailed records of resident interactions and incidents, ensuring accurate documentation for administrative use.
  • Facilitated reduction in noise complaints by implementing and overseeing quiet hours.
  • Boosted community spirit with organization of inter-dormitory competitions and events.
  • Promoted culture of respect and understanding among students.
  • Assisted in recruitment and selection of student leaders.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Streamlined communication within team, scheduling and coordinating meetings for all members.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Developed strong relationships with residents, fostering a supportive and inclusive living community.

Project Coordinator

SOS-Hermann Gmeiner International College
09.2017 - 11.2018
  • Served on a fundraising project to raise funds for income insurance schemes for female farmers in rural villages in the Volta Region, Ghana
  • Organize a sponsored walk to raise awareness of our project
  • Coordinated and participated in food drives and sales to raise funds
  • Co-facilitated and participated in blood donation campaigns to spread more awareness about the project's goals
  • Organized a neighborhood clean-up and coordinated for classmates to work on areas around our school campus.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Responded to requests for information on materials to inquiring parties.
  • Established effective partnerships with local businesses for mutually beneficial collaborations during fundraising events.
  • Wrote funding requests and grant applications to obtain additional funds for operating needs.
  • Developed fundraising activity plans to maximize participation or contributions and minimize costs.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Led resolution of critical project issues, mitigating risks and preventing significant delays in project milestones.
  • Pioneered use of virtual collaboration tools, enabling remote teams to work more cohesively and maintain project timelines.

Education

Bachelor's - Economics

University of British Columbia
Kelowna, British Columbia
05.2024

Skills

  • Microsoft Word - 10 years
  • Microsoft Excel - 10 years
  • Microsoft Powerpoint - 10 years
  • Microsoft Outlook - 5 years
  • Adobe Suite - 3 years
  • Google Suite (docx, calender)-5
  • Canva - 3 years
  • R (Programming language) - 3 years
  • Customer Service
  • Hardware Installation
  • Photography - 3 years

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Quote

Hope is the Anthem
Jon Foreman (Switchfoot)

Affiliations

  • UBC Alumni Network

Interests

Photography

Timeline

Technical Associate (Volunteer)

New Life Church
11.2023 - Current

Sales Associate and Representative

Mark's Work Wearhouse
05.2022 - Current

Resident Advisor and Assistant

University of British Columbia Housing and Hospitality Services
08.2021 - 05.2022

Project Coordinator

SOS-Hermann Gmeiner International College
09.2017 - 11.2018

Bachelor's - Economics

University of British Columbia

Similar Profiles

CREATE PROFILE
Emmanuel Amani