Emmanuel Akpanudom
North York,ON
Summary
Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Best Buy
05.2024 - 08.2024
- Delivered exceptional support, addressing customer needs with knowledgeable recommendations and tailored product demonstrations.
- Consistently met and exceeded sales goals by engaging with customers and promoting relevant products and add-on services, such as warranties.
- Streamlined checkout experiences by handling payments, returns, and exchanges smoothly, enhancing customer satisfaction.
- Maintained up-to-date knowledge of product lines and technology, allowing for accurate recommendations and informed customer decisions.
- Contributed to a clean, organized, and well-stocked sales floor, ensuring a welcoming environment and positive shopping experience for all customers
Executive Assistant
ALPHA Services
07.2023 - 09.2023
- Answered high volume of phone calls and email inquiries.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled confidential and sensitive information with discretion and tact.
Sales Associate
IKEA
05.2023 - 08.2023
- Assisted customers with product inquiries and offered recommendations on home furnishings and decor to meet their needs and preferences.
- Ensured a clean, organized, and visually appealing showroom by restocking products, arranging displays, and maintaining IKEA’s standards for store presentation.
- Promoted IKEA's additional services, including home delivery, assembly services, and financing options, enhancing customer convenience and driving sales.
- Operated the register to process payments, returns, and exchanges efficiently while following IKEA’s customer service protocols.
- Provided guidance to customers on self-serve options and available tools to make the IKEA shopping experience easier and more efficient.
Education
Bachelor's Degree - Mechanical Engineering
Lakehead University
Thunder Bay, ON04-2027
High School Diploma -
Great Lakes College of Toronto
12-2022
Skills
- Leadership and Management
- Attention to detail
- Critical Thinking
- Communication (listening and speaking)
- Time management
- Microsoft Office(Excel, Word, Powerpoint, Outlook, Teams)
- Retail loss prevention
- Upselling
- Cannabis knowledge
Certification
- CanSell Certificate
Timeline
Sales Associate
Best Buy
05.2024 - 08.2024
Executive Assistant
ALPHA Services
07.2023 - 09.2023
Sales Associate
IKEA
05.2023 - 08.2023
High School Diploma -
Great Lakes College of Toronto
Bachelor's Degree - Mechanical Engineering
Lakehead University
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