Emmanuel Aklah
Winnipeg,Canada
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Zircon
Coventry, United Kingdom
01.2023 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Technical Support Representative
SB medics
Lagos, Nigeria
03.2021 - 12.2022
- Resolved escalated customer service issues in a timely manner
- Maintained detailed records of customer interactions and transactions
- Monitored customer feedback to ensure high levels of satisfaction
- Created reports on customer complaints and feedback for management review.
Education
Master of Science Management With Project Management -
Business Professional People (BPP)
04.2024
Bachelor of Science Industrial Chemistry -
University of Benin
07.2020
Skills
- Strategic Planning
- Work Flow Planning
- Technical Support
- Schedule Management
- Complaint Resolution
- Customer Service
- Hospitality
- Guest Relations
- Customer Assistance
Languages
English, First Language
Timeline
Customer Service Representative
Zircon
01.2023 - 01.2024
Technical Support Representative
SB medics
03.2021 - 12.2022
Master of Science Management With Project Management -
Business Professional People (BPP)
Bachelor of Science Industrial Chemistry -
University of Benin
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