Emmanuel Ajayi
Edmonton
Summary
Dynamic customer service professional with a proven track record at Enterprise Mobility, enhancing customer satisfaction through effective communication and conflict resolution. Skilled in CRM tools and adept at managing high-pressure situations, I foster loyalty and drive repeat business by delivering personalized service and maintaining meticulous records of customer interactions.
Overview
7
7
years of professional experience
Work History
Senior Customer Assistant Representative
Enterprise Mobility
09.2020 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
Customer Service Representative
Bell Mobility
12.2018 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Business Administration And Management
University of Lethbridge
Lethbridge05-2020
Skills
- Strong communication and interpersonal skills
- Conflict Resolution
- Patience and Empathy
- Team cooperation
- Goal driven
- Knowledge of CRM (salesforce, hubspot)
- Excellent written and verbal communication
- Computer proficiency and Microsoft office
- Problem-solving abilities
- Adaptable and flexible
- Time Management
Languages
English
Native or Bilingual
Timeline
Senior Customer Assistant Representative
Enterprise Mobility
09.2020 - Current
Customer Service Representative
Bell Mobility
12.2018 - 09.2020
Bachelor of Science - Business Administration And Management
University of Lethbridge
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