Hi, I’m
EMMANUEL AGUNLOYE
Shopping Mall & Groceries Store Professional
Kanata,Ontario
Summary
Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around store locations. Familiar with operating equipment and staying on top of maintenance demands.
Overview
12
years of professional experience
20
years of post-secondary education
1
Language
Work History
Instacart
Instacart Shopper
6 2023 - Current
Job overview
- Maintained positive relationship with groceries store personnels by being consistently professional and friendly
- Communicate with customer to confirm clarity of order, shopped at additional stores if necessary and expedited delivery to customer
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips
- Satisfy customers with quick, accurate service under tight deadlines
- Provide every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Maintained high customer service ratings of 4,98 out of 5 for over 150 grocery deliveries
- Delivers groceries to customer locations between 1- about 50 kilometers
- Excellent knowledge of Ottawa environment.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
- Communicated with vendors to stay informed of new products and stock availability.
Twin Faja Super Store
Store Manager
07.2015 - 04.2023
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Supervised guests at front counter, answering questions regarding products.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Shoprite Stores
Assistant Store Manager
02.2012 - 06.2015
Job overview
- Diligent managed the stocking and cleaning of shelves while advising hundreds of customers daily
- Operated cash register with high accuracy and speed, with a 96% incident-free record
- Balanced transactions at end-of-day for cash reconciliation and inventory management purposes
- Placed purchase orders for items in the dairy and meats section on a weekly basis.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interacted well with customers to build connections and nurture relationships.
Education
HIgh SchoolOndo State, Nigera
High School Diploma
05.2001
Federal PolytechnicKogi, Nigeria
No Degree from Commerce And Business Administration
05.2001 - 05.2016
Lagos State UniversityLagos, Nigeria
Bachelor of Science from Business Administration
05.2001 - 05.2006
Skills
Tech savy
Merchandise display
Quick Learner
Food safety awareness
Order Accuracy
Strong Work Ethic
Reliability and punctuality
Product picking
Route Planning
Delivery Management
Reading Comprehension
Efficient shopping
Familiarity with store layout
Mobile app proficiency
Customer Service
Customer Relations
Decision-Making
Product Knowledge
Documentation And Reporting
Payment Processing
Heavy Lifting
Online Order Processing
Accomplishments
Spearheaded the idea of creating temporary merchandise displays, which saw quarterly gains of new customers rise by 4% over 5 consecutive quarters.
Foot Ball and Table Tennis
Excellent football and Table Tennis Player
Timeline
Store Manager
Twin Faja Super Store
07.2015 - 04.2023
Assistant Store Manager
Shoprite Stores
02.2012 - 06.2015
HIgh School
High School Diploma
05.2001
Federal Polytechnic
No Degree from Commerce And Business Administration
05.2001 - 05.2016
Lagos State University
Bachelor of Science from Business Administration
05.2001 - 05.2006
Instacart Shopper
Instacart
6 2023 - Current