Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

EMMANUEL ADIKWU AMANYI

Toronto,Canada

Summary

Customer service professional with over 5 years of experience in providing top-quality service and resolving customer queries with excellent delivery and professionalism. Adaptable, result-oriented, and a problem-solver who thrives in a progressive and motivating work environment. Seeking to make a distinguished and positive impact in a firm or organization that values growth, productivity, versatility and optimal job performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Inventory/Sales Associate

Skcookks
12.2023 - 02.2024
  • Ensuring accurate collection of payments for services and balancing accounts
  • Greeting and welcoming customers to the store
  • Used new inventory tracking system for improved warehouse efficiency
  • Maintaining at least 95% Product knowledge to ensure efficient service delivery
  • Maintaining accurate inventory and order of merchandise
  • Achieved average of 90% in timely processing of transactions and sales and customer satisfaction
  • Operating a cash register
  • Ensuring smooth processing of returns and exchanges.

Customer Service Team Lead

Multichoice
05.2019 - 11.2023
  • Providing backend support to Agents on technical and billing queries
  • Delivering personalized solutions to enhance customer satisfaction
  • Handling query escalation and monitoring with supervisors and managers on customer issues
  • Contacting customers for customer experience surveys, query resolution, and troubleshooting
  • Supervising and coaching new agents
  • Ensuring shift compliance and exceeding daily productivity targets.

Customer Service Professional

Multichoice
03.2016 - 05.2019
  • Attending to and resolving customer queries with excellent service delivery and professionalism
  • Achievement of 98% score in first contact resolution
  • Educating customers on innovative products and services
  • Achieving a 95% score in product knowledge and customer education
  • Avoiding revenue losses with diligent attention to customers' needs and complaints
  • Developing and maintaining a deep knowledge of the company's products and services
  • Achieving 100% in QA scores for one year consistently.

Education

Human Resources Management -

Niagara College
Toronto, Canada

Union Baptist Grammar School
Lagos, Nigeria

Skills

  • Time Management (Skillful)
  • Administrative expertise (Skillful)
  • Analytical Thinking (Skillful)
  • Adaptability (Expert)
  • Openness to working during off-hours or overnights
  • Flexibility (skillful)
  • Attention to detail (experienced)
  • Willingness to learn (skillful)
  • CRM Software (Experienced)
  • Microsoft Office (Skillful)
  • Microsoft 365 (Skillful)
  • Loading and Unloading (Skillful)
  • Order Processing
  • Customer Service
  • Loss Prevention
  • Regulatory Compliance
  • Upselling strategies
  • Transaction Processing
  • Money Handling
  • Display Setup
  • Product Knowledge
  • Retail Sales
  • Product Recommendations
  • Store maintenance
  • Merchandising and Display
  • Inventory and Stocking
  • Reliable and Responsible

Certification

  • Negotiating, Udemy, 09/2018, 10/2018
  • Customer Experience/ Satisfaction, Udemy, 12/2023

Languages

English (Proficient)
English
Full Professional

Timeline

Inventory/Sales Associate

Skcookks
12.2023 - 02.2024

Customer Service Team Lead

Multichoice
05.2019 - 11.2023

Customer Service Professional

Multichoice
03.2016 - 05.2019

Human Resources Management -

Niagara College

Union Baptist Grammar School

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EMMANUEL ADIKWU AMANYI